Practice team training

In this Practice team training module, Marie-Therese Hall will help you gain the confidence you need to support patients trying contact lenses for the first time. You will learn how to start a conversation about contact lenses, how to explore the patient’s motivations, address their concerns and support them in the early days of adapting to contact lens wear

Author/s: Marie-Therese Hall

Published on: 08 July 2026

In this Practice team training module, Dr Elizabeth Bartlam guides you through the process of helping a patient who is not getting on well with their new spectacles. Using worked examples, you will understand the patient’s symptoms, how to investigate, and how to put things right, for single vision and progressive lens wearers

Author/s: Dr Elizabeth Bartlam DOphSc BSc (Hons) FBDO CL LVA (Hons) SFHEA

Published on: 08 July 2026

In this Practice team training module, Simon Berry will show you how he makes children feel welcome in his practice. He explains his approach to a child-friendly practice environment, how he encourages children to engage with their sight test and dispensing, the types of products has for children, and how he involves his local community

Author/s: Simon Berry

Published on: 08 July 2026

In this Practice team training module, Grant Robinson will introduce you to optical coherence tomography (OCT). You will learn how it works and the benefit to your patients. You will also gain some communication strategies to use when discussing and recommending OCT

Author/s: Dr Grant Robinson, PhD MCOptom SFHEA, DipTp(IP), Higher Cert Glauc, Prof Cert LV, Prof Cert Med Ret

Published on: 08 July 2026

This Practice team training video will give you helpful guidance on how to communicate with patients in the early stages of their contact lens journey. We’ll help you do some myth-busting for your patients and give tips on teaching a patient to apply and remove contact lenses for the first time

Author/s: Risha Patel BSc(Hons) MCOptom

Published on: 27 June 2025

How can you influence a patient to perform a visual fields test more accurately? Why are we doing this boring test anyway and what kind of eye and brain problems can be found?

Author/s: Dr Lindsay Rountree BSc PhD MCOptom

Published on: 27 June 2025

When a patient phones or presents at reception with an eye problem, how do you decide what is urgent and what can wait? Should you interrupt the optometrist and alert them, or book it in for tomorrow? In this Practice team training video we will arm you with the right questions and show you the ‘red flag’ symptoms that can’t wait

Author/s: Kevin Wallace

Published on: 27 June 2025

How can you turn unhappy customers into loyal advocates? Using example scenarios that commonly present in practice, this video teaches you communication skills to help you manage complaints effectively

Author/s: Henry Leonard BSc (Hons) MCOptom, Paul Chapman-Hatchett BSc (Hons) MCOptom MBA

Published on: 27 June 2025

In this video lecture you’ll learn about creating a great retail experience in an optical practice. Lynsey Arguello reveals the foundations of the environment, merchandising and product mix, before explaining how to make honest and individualised recommendations, to take the effort out of selling.

Author/s: Lynsey Arguello

Published on: 22 July 2024

In this video lecture you’ll learn how to communicate about myopia to parents and patients. Yasmin Whayeb explains why children become myopic and the impact that has on their life and eye health. She examines the current spectacle lens and contact lens options for managing myopia.

Author/s: Yasmin Whayeb BSc (Hons) MCOptom AFHEA

Published on: 22 July 2024

In this video, Gemma Hill shares her tips for perfecting contact lens communication along the whole patient journey

Author/s: Gemma Hill

Published on: 18 June 2024

This video guides you through the types of products sold in high street practices: dry eye drops, gels and ointments, eyelid hygiene products, contact lens solutions, magnifiers and ready-made reading glasses, and vitamins aimed at ocular health

Author/s: Roshni Kanabar

Published on: 18 June 2024

In this video lecture you will learn how to plan and run successful social media for an optical practice. Using plenty of examples, Leah Boyle, OT’s web content and social media manager, explains why social media is important, how to set goals, and how to make it work for your team. Leah also gives guidance on professionalism in social media.

Author/s: Leah Boyle

Published on: 04 October 2023

In this video lecture, optometrist, coach and leadership consultant, Peter Greedy, explains why a good team is more about values than skills. You’ll learn about five key principles of working in a team: trust, belonging, communication, accountability and prioritising team goals

Author/s: Peter Greedy BSc (Hons) MCOptom PCC

Published on: 11 September 2023

In this video lecture you’ll learn how to gather information about a person’s lifestyle and tailor your lens dispensing recommendations accordingly. Using case studies, Lil Creighton-Sims explains how you can help your patients with different lens designs and treatments.

Author/s: Eluned Creighton Sims FBDO

Published on: 01 August 2023

This video lecture will give you the confidence to explain all the contact lens options to a patient who wears varifocal spectacles. Robyn Marsden, optometrist and professional affairs consultant for Johnson & Johnson Vision, explains what presbyopia is and how it affects our patients’ lifestyles. She will show how to explain the pros and cons of different contact lenses in patient-friendly language, so the patient can decide which might best suit their needs.

Author/s: Robyn Morgan BScHons MCOptom

Published on: 23 June 2023