This CPD exam outlines the objectives of the Optical Consumer Complaints Service (OCCS) with an overview of statistics relating to case types and outcomes
Closed: 03 July 2026
Sponsored by:
Paul Chapman-Hatchett BSc (Hons) MCOptom MBA
From complaints to compliments
How can you turn unhappy customers into loyal advocates? Using example scenarios that commonly present in practice, this video teaches you communication skills to help you manage complaints effectively
Published on: 27 June 2025
In partnership with:
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