Cookie policy

When using our website we collect information by using ‘cookies’. We don’t identify you from the use of cookies but they are used to enhance your browsing experience.

What are cookies?

Cookies are text files that are downloaded by your computer or mobile device when you visit a website. These cookies are sent back to the website by your browser so it can tailor the content for you. 

Cookies we use

Sitecore analytics

We use this type of cookie to understand how our website is being used and in order to deliver content via widgets that we think will be especially relevant to you.

Session cookie


Persistent cookie 


Google Analytics

We use Google Analytics to collect information on how our site is being used in order to improve the user experience.

Google Analytics uses the following cookies:

  • >Persistent cookie
  • _utma/b/z
  • Session cookie
  • ASP.NET_SessionId
  • _utmc
  • _utmb
  • _utmz>
  • _utma

Google Analytics stores information on:

  • The pages you visit
  • The duration of your visit
  • How you accessed the site
  • Your journey through the site

The information stored by Google cannot be used to identify who you are. 

You can opt-out of Google Analytics cookies.

Remember Me

When the ‘Remember me’ check box is selected at login, a cookie is stored on the user's computer. This cookie automatically authenticates the user upon subsequent visits.

If the user logs out, the cookie is destroyed. If you do not log out, the cookie is stored for a maximum period of 30 days. Following that, users will have to login in again in order to reauthenticate their log in details. We do not recommend using this function on a shared workstation or a public machine.


We use software called Hotjar on our website to assist us in providing our website users with a better experience and service, as well enabling us to diagnose technical problems and analyse user trends.

You may opt-out from having Hotjar collect your information when visiting our websites at any time by enabling Do Not Track (DNT) in your browser. More information on how to do this can be found here

For more information about the cookies we make use of, please visit Hotjar’s Cookie Information.

Social buttons

On many of the pages of our website you will see ‘social buttons’.  These allow you to share or bookmark pages on our site.  There are buttons for Twitter, Facebook, LinkedIn and Instagram.

Social media sites such as Twitter, Facebook, LinkedIn and Instagram may collect information about your internet activity, including your visit to our site and the specific pages you are on if you are logged into their services, even if you don’t click on the button.

You should check the privacy and cookies policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Managing cookies

All recent versions of popular browsers give users a level of control over cookies.

Users can set their browsers to accept or reject all, or certain, cookies. Users can also set their browser to prompt them each time a cookie is offered.

If you wish to block all cookies all the time you can set your browser to do this.  It is important to note that blocking cookies may result in some parts of our site not working properly. This will affect your browsing experience.

Contact us

If you have any queries regarding our cookie policy, please email the communications team on [email protected] or call 020 7549 2007.