Practice team digest

A series of graphs are displayed on a laptop screen

What practice teams can learn from complaint trends

Jennie Jones discusses common issues that arise within the Optical Consumer Complaints Service – and how teams can navigate conflict

Optical organisations

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Getting to know your patients: the lifestyle conversation

6 min read

Rows of spectacles are arranged on a glass display cabinet with a mirror in the background

The style clinic

5 min read

Eyewear and lenses

A young girl is sitting in an optical practice, opposite a woman with short blonde hair.

Through a child’s eyes

5 min read

Business management

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In-house experts

13 min read

Practitioner stories

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Paying attention to retention: the importance of effective communication 

5 min read

Business management

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“We can all collectively make a difference and be part of this growing movement for change”

7 min read

Practitioner stories

people and speech bubbles

Facilitating positive communication

10 min read

Practitioner stories

people around phone

Presbyopia in practice

6 min read

Career development

Person adding fifth yellow star to a board on the wall

The upgrade conversation

Business management

Illustration shows people in medical face masks connected via dotted lines

How do I... ensure the whole practice team knows about new clinical pathways?

Optical organisations 1

Child drawing speech bubbles

Dealing with non-tolerance

smilingfaces

Happiness in the workplace

6 min read

Career development

Man sitting having contact lens placement in eye by woman who is standing

The whole practice team and the contact lens fit

Business management

Illustration of hands putting together four puzzle pieces

Working together to prevent contact lens dropout

5 min read

Business management

A cartoon man is jumping for joy on a dark green background whilst carrying yellow and red shopping bags

Ensuring wellbeing across the whole practice team

10 min read

Business management