A scrapbook of optometry for 2024

The UK elections resulted in a new Government, and in the following months the Lord Darzi report was published, and a consultation into a 10-year Health Plan was launched.

New economic analysis, supported by the AOP, Fight for Sight, Primary Eyecare Services, and Roche Products Ltd, outlined the value of primary eye care.

Universities continued welcoming students onto redesigned Master’s courses, refreshed to meet the General Optical Council’s updated education and training requirements.

The optometry profession recognised National Eye Health Week 2024 with a range of awareness-raising activities, and put children’s eye health centre-stage for World Sight Day.

The year is not made up of only the big headlines, however, but the everyday stories of practice teams making a difference in their local communities. OT heard stories from across the profession, launching the Decoding domiciliary and Dream team features, and even from around the world – from Malta, to Vietnam, and to Singapore.

Business owners, locum optometrists, and hospital optometrists, all provided insight into their working lives, and OT welcomed a new trio of Pre-reg focus contributors sharing their journeys to qualification. 

To wrap up the year, OT asked contributors from across the profession to share one stand-out moment from their year to make a virtual scrapbook of 2024.

Northern Ireland optometrist and practice owner, Sam Baird, on how a campaign for equal access to eye care achieved a milestone moment in 2024

“My significant moment occurred this year, when Civil Service representatives attended the Stormont All Party Group on Visual Impairment in November. They announced that, after years of campaigning, they were taking steps to give all Universal Credit recipients in Northern Ireland automatic access to free eye care. They told the group that a fix would be implemented with a six-month timetable, bringing Northern Ireland in line with the rest of the UK.

“This was a win. Now we just have a public consultation to handle and we have changed things for the better.With much help over 20 months of dogged personal lobbying, I was making a difference for 169,000 Universal Credit claimants/patients. It felt pretty good too.”

With much help over 20 months of dogged personal lobbying, I was making a difference for 169,000 Universal Credit claimants/patients. It felt pretty good too

Phillips Opticians practice director and dispensing optician, Lee Price, on ‘blindfold bowling’ and raising awareness of eye health at a local primary school

“There are a few things we’ve done this year that have been great.One was ‘blindfold bowling’ with a charity called Sight Cymru, which supports local people to live independently in their own homes. We had to wear various shields that emulated different conditions such as hemianopia, macular degeneration and cataracts, while attempting to bowl at a bowling alley. This was enlightening, giving a great insight into how difficult it must be to carry out day-to-day tasks for visually impaired and partially sighted patients.” 

“Another great thing, which I found very fulfilling, was to visit Waunfawr Primary School. We helped them to learn about eyes, vision and light. We showed them how we could bend it, block it, bounce it and split it. We had great fun with prisms, recumbent spectacles, light reactive lenses and even some of our false eyes. They also had fun trying to read the test charts at the correct distance. Definitely some budding optometrists there.”

James Houlihan, manager of Valli Optometry and Audiology Birchwood, on community outreach

“One of my most cherished moments from 2024 was organising a free CPR training day for our local community. Seeing people of all ages come together to learn this vital life-saving skill was truly inspiring. This initiative perfectly aligned with our practice's commitment to promoting good health beyond eye care. 

“What made it even more meaningful was how it complemented our other community outreach efforts, like our Christmas Smile Appeal in partnership with William's Gift, a local charity supporting children and families in hospital. These moments of community connection remind me why I chose healthcare as my calling.”

These moments of community connection remind me why I chose healthcare as my calling

Eyecare Express practice director and optometrist, Yassar Yousaf, on taking a charitable approach to business and recognition at the Ilford Business Awards

“We had the privilege of winning the ‘Best retail business of the year in Ilford,’ which was a fantastic experience.

“It was and still is a team effort, from everyone at the Eyecare Express team. The local public voted for us, and we were privileged to attend the James Bond-themed awards ceremony at the Ilford Coliseum hosted by local MPs, such as Wes Streeting, Jas Athwal, and the Mayor of Redbridge.

“This achievement has given our team that extra boost to continue to contribute to eye care and to give the absolute best and be of clinical excellence. We have a philosophy in our opticians that “a charitable act will never decrease your wealth.” For that reason, we are still providing free eye examinations and free basic spectacles to those who are financially struggling in the UK. We also went to Africa to assist in 1000 cataract operations on the 10 December following [co-director and optometrist] Adeil Yousaf’s charity trip to Niger earlier in the year.” 

Bonnie Lam, AOP Councillor representing undergraduate students and final year student at the University of Manchester, on gaining professional experience through placements

“2024 has been a transformative year for me, as I transition from university to professional life. In my first placement, I had the opportunity to see cataracts, YAG laser capsulotomy, and refractive surgery. By managing patients of various ages, personalities and ethnic backgrounds, I gained confidence in practising optometry.

“I also encountered a variety of cases, including endophthalmitis, dropped intraocular lenses (IOLs), and suspected optic neuritis. These experiences have highlighted the importance of vigilance, even when patients have been pre-screened by local optometrists. Making informed decisions about procedures enables patients to pursue their desired lifestyle.

“After completing my first placement, at Optegra, I am excited to start my second placement at Robert Frith, an independent practice, to gain further experience in primary care. With the exposure to primary and secondary care knowledge, I am confident in providing a holistic patient care approach and contributing to the advancement of the profession.”

IP optometrist and director at Parish and Green EyeCare, Hannah Thomas, on her research looking at optometric prescribing patterns within Wales

“Time flies, as 2024 has proven. My year has been busy; running a business, working full-time, and studying whilst also becoming an empty nester. An emotional rollercoaster but an exciting ride.

“My goal for this year was to complete my Master’s thesis: Assessing the Impactof Independent Prescribing Optometry on the Treatment of Acute Eye Conditions in Wales.

After dusting off my Excel skills I reviewed all the prescribing data for IP optometrists in Wales over the past four years, from the implementation of independent prescribing optometry service in response to the Covid-19 lockdown to the new NHS Wales contract. It’s been amazing to see the scope of prescribing by IP optometrists, and to see how much the landscape has changed for optometry in Wales over such a short time. And now, after months of studying, I’ve finally done it. And it feels great.”

It’s been amazing to see the scope of prescribing by IP optometrists, and to see how much the landscape has changed for optometry in Wales over such a short time

Stuart Laird, head of optical at Asda Opticians, on providing opportunities for team development

“A standout achievement in 2024 for Asda Opticians was launching our first cohort of student dispensing opticians, providing optical assistant colleagues the opportunity to become dispensing opticians – the first time an apprenticeship for this professional role has ever been run in the optical profession. The scheme offers our talented optical colleagues the chance to secure a recognised industry qualification whilst gaining practical experience. 

“Throughout 2024, Asda has continued to invest in upgraded OCT technology. Offering this in more of our practices allows our clinicians to examine and evaluate all layers of the retina during an eye examination. This can help detect signs of abnormalities or eye disease in a patient’s eye at a far earlier stage.”

Sam Westoby, domiciliary optometrist at OutsideClinic, on building rapport

“Working in the domiciliary sector, I regularly come across elderly patients. Having relocated to Cornwall in 2023, I have thoroughly enjoyed this year, as it has involved returning to see those I visited the previous year. This has allowed me to catch up and build rapport with the same patients, which I find extremely rewarding.

“One patient who stands out is a remarkable 106-year-old, whom I had the pleasure of first meeting in 2023. Hearing how the glasses I had dispensed at their last sight test had enabled them to pursue their hobby of painting was not only fulfilling but truly inspiring. To be reminded that we have such a positive impact on the quality of someone’s daily life was heartwarming and something I felt very proud of.”

To be reminded that we have such a positive impact on the quality of someone’s daily life was heartwarming and something I felt very proud of

Nichola Mason, director and senior dispensing optician at Adlam & Coomber Optometrists and Appelman Charman Opticians, both Hakim Group independent practices, on having an impact

“My standout moment of 2024 has to be the week I spent providing eye care in Ocho Rios, Jamaica, with my daughter. Eye care is scarce and costly there, leaving many, including children, without the help they need. Over four days, we saw around 1400 people, offering immediate sight solutions, with hundreds more set to receive free glasses in February. Witnessing the gratitude and joy of those who could finally see clearly was profoundly humbling – it reinforced why I love this profession.

“This year has also marked a decade since I took over Adlam & Coomber, and reflecting on the journey fills me with pride. Renovating our beautiful Grade II listed building, enhancing the patient experience, and serving generations of loyal families in St Neots has been an honour. Celebrating 10 years while making an international impact has made 2024 truly unforgettable, and I’m excited for what the future holds for both the practice and my outreach work.”

Oliver Tanna-White, a Pulse optometrist for Leightons Opticians, on working as part of a team to support clinics, practice management and dispensing services across Leightons

“My personal highlight of 2024 has to be passing the therapeutics common final assessment in independent prescribing. This achievement represents a huge milestone in my clinical development and one that I feel will empower me to deliver a higher standard of care to our patients at Leightons Opticians and Hearing Care.

“Firstly, I am thankful to the course leaders at the University of Hertfordshire for delivering an engaging blend of virtual and face-to-face content. My subsequent clinical placement under the tutelage of Dr Mike Tappin and Dr Anne Gilvarry at the Royal Surrey County Hospital was the perfect opportunity to develop the skills required to accurately assess, diagnose and manage a range of ophthalmic conditions. I look forward to improving patient outcomes over the forthcoming year with a kind and considered approach.”

I look forward to improving patient outcomes over the forthcoming year with a kind and considered approach

Matthew McKenny, optometry director Specsavers Belfast Park Centre, on recognition for outstanding contributions to eye care

“The highlight of my year in 2024 was receiving the Doug Perkins Medal for clinical excellence in optometry. At the core of our practice is the commitment to providing patient-centred care.

“It was truly humbling to be recognised for outstanding contributions to eye care, in particular the development of a partnership with the Simon Community in Northern Ireland. The charity supports people experiencing homelessness.

“It’s been an immensely rewarding and inspiring experience being able to use the skills and expertise I’ve acquired over the past 20 years to serve those experiencing homelessness in our local community.

“Specsavers’ mission is to change lives through better sight and hearing, so it was a distinct honour to receive this award from the founders of Specsavers, Doug and Dame Mary Perkins. I am deeply grateful for this recognition and remain dedicated to making a lasting impact on our community.”

It was truly humbling to be recognised for outstanding contributions to eye care

Laura Josephs, optometrist, Newmedica Manchester West on YAG capsulotomy training

“My standout moment of this year was starting the YAG capsulotomy training and then treating my first patients. It felt scary at thetime,butI loved being able to increase myskillsetbecause it empowered me to make an even bigger difference to the lives of our patients.

It felt scary at thetime,butI loved being able to increase myskillsetbecause it empowered me to make an even bigger difference to the lives of our patients

 

“Patient-centred care is what Newmedica is all about. It’s hugely rewarding that you are going to help someone with their vision. It’s not just about helping them see – it supports their confidence, independence and freedom.”

Lynsey Arguello, director and senior dispensing optician at Broadhursts Optometrists, a Hakim Group independent practice, on celebrating as a team

“2024 has been a pretty special year overall. For me, the highlight was winning the Shark (Partner) Of The Year award at the Hakim Group Annual Retreat and being able to celebrate together with my incredible team.

“Having two independent practices within the HG family of independent practices means that we all get to head off to the annual retreat at the end of the year. The event is a fabulous way to get together and enjoy an amazing weekend. The whole thing was a little surreal; hearing my name called, seeing my name on a huge screen, my wonderful work family cheering wildly and then walking up on stage dressed as Jon Snow (although bearing no resemblance at this point in the night). What could be better?

“We have such an unbelievably brilliant team of exceptional, kind, talented individuals, who mesh together into something super special. The award that I received was because of them and the awesomeness that they bring to our practices every day. We were celebrating together and it felt fantastic.”

Andrew Bridges, director of professional services at Leightons Opticians& Hearing Care, on bringing to life an inaugural conference

“The standout moment for me from 2024 is the inaugural Leightons Oxygen CPD Conference, fully aligned with Leighton’s philosophy and DNA of LEED – Listen, Empathise Educate and Delight.

“It was a Leightons team effort to bring to life. Not only did we welcome our Leightons team, we were also delighted that so many colleagues from the wider optical community could also attend. We were supported by many industry suppliers and had headline presentations and discussions covering all CPD domains, guided by industry leading experts covering topics such as glaucoma, retinal cases, low vision, and staying safe in practice. The programme was supplemented with peer reviews in all core competences and the specialist areas of IP and contact lenses. Workshops covering the topics of rimless spectacle assembly, dry eye treatments and contact lens fitting supplemented such a fantastic programme and day.”

 

Dan Hurst, managing director of Stotts Opticians Group in Greater Manchester, on making a change, and the team who supported it to happen

“This year we didn’t just roll the dice – we flipped the table and threw caution to the wind (okay, after seven months of due diligence. We’re bold, not reckless). We walked away from a safe, well-established lens partnership. Why? Because playing it safe isn’t us. We bet big on growth, gave up cushy terms and took a leap of faith with a new lens partner, trusting they would deliver something transformational. And so far Nikon are delivering the deliverables like Santa unloading presents on Christmas Eve. It’s been nothing short of magical to see them step up and hit the ground running.

“Let’s be real – anyone who is daft enough can make a bold decision; it’s the people behind it that make it happen. Our team are legends. Agile, adaptable, and with a ‘bring it on’ attitude that turned this wild gamble into a winning move. Their grit, passion, and commitment prove that when you’ve got the right culture, bold risks turn into big wins, and I for one couldn’t be prouder. A couple of months in, the team are flying. With Nikon delivering and this team at the helm the sky is the limit.”

 

Anna Lewin, clinical lead optometrist and partner, Haine & Smith Opticians on an exciting business transition and an upcoming milestone

“As 2024 draws to a close, my standout memory is undoubtedly Haine & Smith becoming part of the Hakim Group. This exciting transition, with myself, Angela Davey, and Thom Pears continuing as partners, marks the beginning of an incredible new chapter for our practices and teams. The added support and resources from the Hakim Group is already making a noticeable impact.

It’s a time of reflection and anticipation as we embrace the future with enthusiasm

 

“The biggest highlight so far was the Hakim Group’s annual retreat. It was an incredible and inspirational experience for our teams, leaving everyone feeling energised and motivated, with a wealth of new ideas on what success looks like and how to be the best version of themselves.

“Looking ahead to 2025, we have a very special milestone to celebrate – 50 years since Sue Haine and Barry Smith opened our first two practices. It’s a time of reflection and anticipation as we embrace the future with enthusiasm. The best is yet to come.”