Better referrals, better patient experiences

My reflections from community practice

Working in practice, every referral felt important because it represented a patient who had placed their trust in me. I wanted confidence that when I referred someone for further assessment or treatment, they would receive the same standard of care and attention that I’d want for my own family.

However, also working in secondary care, I see first-hand the patient benefits of a good referral. It is not simply about moving a patient from one service to another. It is about sharing the information that helps the next clinician understand the person behind the referral and deliver the best possible care.

What information really helps secondary care teams?

The most valuable referrals help build a complete picture of the patient.

Clinical findings are essential. Understanding a patient's circumstances, lifestyle and requirements are also important. The more context we have, the better equipped we are to personalise care and create a positive experience.

The best referrals explain not only what has been found, but also what matters most to the patient.

Glaucoma referrals

When referring a patient with suspected glaucoma, comprehensive information is important.

Inclusion of relevant risk factors such as ethnicity, medications and family history is very helpful as well as a description of the findings such as a description of the disc, changes seen that indicate glaucoma and intraocular pressures (IOPs). This can help secondary care teams build a clearer understanding of the patient's risk profile and determine the most appropriate next steps.

Cataract referrals

Whether someone drives, uses digital devices, enjoys reading, participates in sport or values independence from spectacles, including those details in the referral help inform conversations around treatment and expected outcomes. That’s good for patients.

Every optometrist wants confidence that their patient will continue to receive high-quality care once they leave the practice

Why accessibility information matters

Whether a patient requires a translator, has mobility challenges or other accessibility needs, sharing this information allows secondary care teams to prepare appropriately.

Simple adjustments can improve communication, reduce anxiety and help patients feel supported throughout their care.

Supporting patient understanding all available options

High-quality referrals begin with high-quality patient conversations.

Patients want to understand all their ophthalmology options. Depending on their circumstances, this may include a discussion about who providers are, such as Newmedica and NHS hospitals, and if private treatment is an option, something Newmedica can also support. This ensures they go to the provider that best reflects their needs.

Community optometrists are so well placed to support these conversations. I’ve seen the difference it makes to patients, and trust in optometry practices

Building confidence after referral

I understand the responsibility that comes with referring a patient. Every optometrist wants confidence that their patient will continue to receive high-quality care once they leave the practice.

Newmedica’s eye health clinics and surgical centres are focused on delivering personalised care, treatment and quality outcomes through our expert teams. We offer a wide breadth of ophthalmology services, both for NHS and private patients. Find out more on the Newmedica website.

Karan Vyas is an advanced clinical practitioner and optometrist engagement lead at Newmedica.