Practice team guide: Level up

Practice team members share their tips on career progression, spotting clinical red flags, and the contact lens teach

Selina Powell

In partnership with:

Practice team guide: Level up

Three small children in a computer skill animation

Dispensing for children

From establishing preferences to finding the perfect fit, OT hears how team members can add to the experience of a practice’s youngest customers

5 min read

In partnership with:

Practitioner stories

The next step

OT hears how optical assistants and dispensing opticians have levelled up their careers

7 min read

In partnership with:

Career development

Clear communication

OT talks with dispensing optician Maryna Hura about improving the practice experience for patients with hearing loss

In partnership with:

Career development

Contact lenses in focus

From first teach to talking with patients about upgrades, OT finds out how the practice team can keep patients happy in contact lenses

5 min read

In partnership with:

Contact lenses

The right care at the right time

From asking the right questions to identifying clinical red flags, OT explores the role of triage in optometry practices

6 min read

In partnership with:

Practitioner stories

Lessons from an eyewear stylist

Dispensing optician, Dan Scott, shares his tips for helping customers to find the perfect frame

In partnership with:

Eyewear and lenses

How I explain...

From glaucoma to dry eye disease, OT hears from optometrists how they describe different eye conditions to patients

In partnership with:

Practitioner stories

In many ways the wealth of a practice is not found in spreadsheets but in the diverse range of knowledge and experience that each team member brings with them to their job

Selina Powell, supplement editor

Find the Practice team guide inside OT ’s October/November edition

Subscribe today Advertising opportunites with OT

Do you know someone who might enjoy this guide?

Share it here:

Practice team guide: Unlocking potential

Managing team wellbeing

Optometrists Neil Retallic and Peter Greedy provide guidance on fostering mentally healthy workplaces

In partnership with:

Business management

View from the other side

Optical staff share their words of wisdom on the qualities they value in colleagues working in other roles

5 min read

In partnership with:

Practitioner stories

The sustainable optometry practice

How can the optical sector reduce its environmental impact? OT explores the role of practice teams in creating a sustainable future

In partnership with:

Business management

Working as a team to meet evolving needs

Optometrist and past AOP Contact Lens Practitioner of the Year, Faye McDearmid, shares her tips on the role every team member has to play in reducing contact lens drop out

In partnership with:

Business management

Practice team guide: The perfect fit

The ABC of a child-friendly practice

From interior design to communication, OT shares top tips on how to make a practice’s youngest patients feel welcome

Social media: steps to success

How to harness the power of online communities within optical practice

In partnership with:

Business management

Keeping in contact

Johnson & Johnson Vision’s Dr Rachel Hiscox on why a cohesive practice team is key in providing excellent contact lens care

“There is help out there”

Devon in Sight chief executive officer Grahame Flynn on supporting patients with sight loss

Practice team guide: Taking the next step

The substance of style

Practice team members share their tips on giving customers a spring in their step through nuanced eyewear selection

In partnership with:

Eyewear and lenses

Thinking inclusively

Experts share their tips on how to ensure that every patient who walks through the door of an optical practice feels welcome

8 min read

In partnership with:

Practitioner stories

The contact lens journey

From communication tips to staff training, experts share their insight on making contact lenses an integral part of optical practice

5 min read

In partnership with:

Optical organisations

Conundrums in practice

From the balance between selling and recommendation to tricky ethical and clinical issues, practice members share their tips

7 min read

In partnership with:

Optical organisations

Managing complaints

Communication is key when it comes to addressing conflict in optical practice. Optometrist Richard Edwards highlights common complaints and his top tips

In partnership with:

Optical organisations

Making sure patients get the right care at the right time is an essential aspect of offering a quality eye care service. Practice team members share their thoughts on how to embed a successful triage process

5 min read

In partnership with:

Health services