This CPD exam provides an overview of the types of complaints received by the Optical Consumer Complaints Service (OCCS) to highlight trends and help practitioners identify common issues that can be avoided in clinical practice.
Closed: 07 July 2023
Richard Edwards BSc MCOptom
29 Mar 2023
This CET exam outlines two scenarios highlighting how to communicate effectively to patients with AMD, thereby avoiding the potential for complaints
Closed: 08 May 2021
Links
27 Jan 2021
Practice team resources: Practice essentials
The DNA of effective complaint resolution
06 Dec 2019
This article explores the evidence in relation to the attitudes of patients and contact lens compliance
Closed: 16 November 2018
Links
13 Sep 2018
This article outlines the requirement for registrants to comply with the GOC Standards of Practice with particular focus on the duty of candour. Using case scenarios, the key principles of candour will be explained and a structure to manage difficult conversations will be outlined
Closed: 07 July 2018