Hooked on hospital

OT  speaks with hospital optometrists Claire Melvin and Michael Crossland about their diverse yet rewarding workload

Claire Melvin

This year, a milestone moment occurred when NHS Digital revealed that more patients had attended outpatient appointments for ophthalmology than any other specialty.

Ophthalmology appointments accounted for 7.6 million hospital visits in 2017–2018. This annual total was greater than the demand for each of the specialities of trauma and orthopaedics, physiotherapy and diagnostic imaging.

With an ageing population, the demand on the hospital eye service looks set to increase.

Making better use of the skills that optometrists possess is one way that hospital trusts are addressing their burgeoning workload.

Optometrists now form a crucial part of the hospital workforce, with ophthalmologist Fahd Quhill telling OT: “I can’t imagine my service without optometrists.”

To gain a greater appreciation of the daily life of a hospital optometrist, OT spoke with Scottish optometrist Claire Melvin and Moorfields Eye Hospital low vision specialist Michael Crossland.

A window into the world of hospital optometry reveals a vastly different view depending on what clinic, hospital or part of the country is in question.

But a passion for clinical challenges and making a difference to the lives of patients forms a common thread. 

The right patient is being seen by the right clinician at the right time

Claire Melvin, deputy head optometrist at Aberdeen Royal Infirmary and lead optometrist for Aberdeen city


Ms Melvin is deputy head optometrist at Aberdeen Royal Infirmary and also works as the optometrist lead for Aberdeen city.

When asked about differences between hospital optometry in Scotland and England, Ms Melvin highlighted that although there are no significant differences between the way hospital optometry is carried out, there are fundamental differences at a primary care level that have a flow on effect.

She explained that the general skill level of the primary care optometrists in Scotland has increased following the change in General Ophthalmic Services (GOS) contract in 2006 and the availability of NHS Education for Scotland training.

“This means their diagnostic accuracy is greater and the most appropriate cases are being referred into the hospital service with the remainder being successfully managed in primary care. The right patient is being seen by the right clinician at the right time,” she added.

Ms Melvin observed that within Grampian’s Eye Health Network, acute conditions, such as foreign bodies, uveitis, herpes simplex epithelial keratitis and marginal keratitis, are solely managed by primary care optometrists, which differs from the rest of the country.

“The skill level of our local primary care optometrists is very high and is increasing, given the good relationships between ophthalmology and optometry in Grampian,” she said. 

Claire Melvin
Claire Melvin

Grampian is a “trailblazer” when it comes to extending the roles of optometrists, Ms Melvin added.

In hospital optometry, Aberdeen Royal Infirmary’s corneal clinic is moving towards optometrist-led clinics with a focus on herpes, ocular surface disease and post-operative management.

Independent prescribing (IP) optometrists within the Aberdeen medical retina service where Ms Melvin works are preparing to become some of the first optometrists in the country to manage intravitreal injections as supplementary prescribing optometrists with clinical management plans. 

“Many units have recently been in contact with me regarding this upcoming change to the way we practise, given that independent prescribing legislation does not allow the prescribing of parenteral drugs by IP optometrists,” she highlighted.

Clinical variety is a key motivator for Ms Melvin, who works across macular degeneration, diabetes, cornea and paediatric contact lens clinics.

The number and variety of clinics at Aberdeen Royal Infirmary has changed over the 15 years that Ms Melvin has been with the service. 

“We are constantly adapting. You always have to be flexible to meet the needs of the service,” she said.

Ms Melvin added that in the past she worked in cataract, primary care, paediatric uveitis and glaucoma clinics and originally had a refraction clinic.

It is a privilege to be able to give back what I have been given by my mentors and teachers

Claire Melvin, deputy head optometrist at Aberdeen Royal Infirmary and lead optometrist for Aberdeen city

Career path

Ms Melvin told OT that she became interested in optometry as a way of pursuing her interest in a career within healthcare.

“The clinical aspects of optometry always interested me more than the commercial side,” she explained.

Her pre-registration placement in Sunderland Eye Infirmary “sowed the seed” for Ms Melvin’s passion for hospital optometry.

She highlighted that the job she started in as a hospital optometrist is very different to the role she now performs.

All the work that Ms Melvin performs is advanced extended role optometry, she said.

“I knew that clinical advancement would be possible within hospital optometry. There is career progression in terms of what I can take on clinically and the ability to be involved with service improvements,” Ms Melvin said.

“For me, those remain my main drivers, she added.

Defining moments

For Ms Melvin, memorable cases in practice include a patient with an opaque, scarred, vascularised cornea.

The patient’s cornea had healed from a fungal infection and previous herpetic eye disease but the patient was in severe pain despite having a neurotrophic cornea, which was eased by fitting the patient with a bandage contact lens.

“I remember how happy the patient was. They had been unable to handle the pain and had become quite depressed with it, but this bandage contact lens has turned things around for them while they wait for a transplant operation,” Ms Melvin said.

She also described the challenge of fitting a contact lens to a two-year-old with aphakia, following the removal of congenital cataracts, drawing on the help of specialist colleagues while at a national conference.

The patient had nanophthalmia with an axial length of only 11.5mm.

“The challenges that came with fitting that child were immeasurable as they required around +75.00DS in the contact lenses,” she added.

Although not a single case, Ms Melvin said that she still marvels at the ocular coherence tomography scans showing improvement after wet age-related macular degeneration patients get their initial loading treatment.

“I am still so amazed when you see the results for something that was previously not able to be treated,” she emphasised.

When asked for key skills that will stand a hospital optometrist in good stead, Ms Melvin pointed to the ability to work well with colleagues, communication and empathy.

She said that hospital optometrists were sometimes tasked with delivering “devastating news.”

“We often have to tell patients that they can’t drive or that they can no longer continue with treatment to an eye. You need good communication skills and empathy to deal with these situations,” she said.

“If you are the type of optometrist who likes working in a team, has a thirst for knowledge and who is always looking to improve their clinical skills and decision making, hospital optometry is the place for you,” she said. 

Learning on the job

An aspect of the role that Ms Melvin values is the multi-disciplinary nature of hospital work. She highlighted that there is a sense of comradery among hospital staff.

“You are working closely with other healthcare professionals and you are all doing your best for the patient. That is a nice thing to be part of,” Ms Melvin said.

“Aberdeen is not a large ophthalmology unit – there are 10 consultants here – so I get a lot of on-the-job training because of the proximity I have to the ophthalmologists, which I am very grateful for,” she added.

As well as learning from colleagues, Ms Melvin aims to pass her own knowledge on by teaching the next generation of optometrists.

“I love that bit of my job. It is a privilege to be able to give back what I have been given by my mentors and teachers,” Ms Melvin shared.

She is involved in training visiting pre-registration optometrists and IP optometrist placements, facilitates peer discussion sessions at the Hospital Optometrists Annual Conference and has also established a national paediatric contact lenses discussion email group to promote peer learning. 

Michael Crossland
Michael Crossland

Low vision work

Specialist optometrist, Dr Crossland, works at Moorfields Eye Hospital’s low vision and paediatric clinics and spends part of his time researching the impact of new technology on low vision.

Dr Crossland believes that his research work benefits from continuing to work in clinical practice.

“You see patients and find out exactly what their concerns are. You can then tell your patients about the things that are changing as a result of your research,” Dr Crossland said.

In the two decades that Dr Crossland has been working in low vision research, he highlighted that technological advancements have made life easier for people with visual impairment.

Many of these advancements, such as navigation aids and apps that let someone know which bus is arriving, are not specifically for people with visual impairment.

“Apple has greatly enhanced the acceptability of the tools that people with low vision can use. If you are a teenager who is using a phone to find a train platform no one notices, but if you use a telescope, then that is a question you have to answer,” he said.

“It can be simple things like using the torch on a phone to see better in a dark restaurant,” Dr Crossland added.

You see these young people again and again, growing up, going to school and university, getting jobs. To see them, on the whole, cope really well with visual impairment is really rewarding

Michael Crossland, specialist optometrist at Moorfields Eye Hospital

Change over time

During the time Dr Crossland has worked in a low vision clinic, he believes the clinic has built stronger relationships with other services.

He is complimentary of the role that eye clinic liaison officers and counsellors play.

“There is much more awareness of depression and vision impairment. We have counsellors in the hospital, both for children and for adults, who we didn’t have when I started,” Mr Crossland shared.

A key aspect of the low vision clinic is making sure that patients have access to information and support that they need.

Dr Crossland said that helping young people fulfil their potential is one of the best parts of his role.

“You see these young people again and again, growing up, going to school and university, getting jobs. To see them, on the whole, cope really well with visual impairment is really rewarding,” he said.

There is always an element of the unexpected in working with young people, he shared.

“They will ask you a question that surprises you, even after 20 years,” Dr Crossland added. 

If you are adaptable and willing to learn different skills, it is a really supportive place to work

Michael Crossland, specialist optometrist at Moorfields Eye Hospital


When asked about challenges within hospital optometry, Dr Crossland points to the impact of funding constraints within the NHS.

There can be difficulties in quantifying the economic impact of helping a child with vision impairment – as has been done with, for example, a cataract operation.

“In the current NHS funding climate, we have to ensure that our voice continues to be heard,” Dr Crossland said. 

He encouraged any practitioners who are interested in hospital optometry to find out more.

Dr Crossland said optometrists should not be daunted by the hospital environment.

“If you are adaptable and willing to learn different skills, it is a really supportive place to work,” he concluded.