The ABC of a child-friendly practice
From interior design to communication, OT shares top tips on how to make a practice’s youngest patients feel welcome
Practice team guide: The perfect fit
How each member of the team can can contribute to practice success
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Practice team guide: The perfect fit
Social media: steps to success
How to harness the power of online communities within optical practice
Keeping in contact
Johnson & Johnson Vision’s Dr Rachel Hiscox on why a cohesive practice team is key in providing excellent contact lens care
“There is help out there”
Devon in Sight chief executive officer Grahame Flynn on supporting patients with sight loss
Practice team guide: Taking the next step
The substance of style
Practice team members share their tips on giving customers a spring in their step through nuanced eyewear selection
Thinking inclusively
Experts share their tips on how to ensure that every patient who walks through the door of an optical practice feels welcome
8 min read
The contact lens journey
From communication tips to staff training, experts share their insight on making contact lenses an integral part of optical practice
5 min read
Conundrums in practice
From the balance between selling and recommendation to tricky ethical and clinical issues, practice members share their tips
7 min read
Managing complaints
Communication is key when it comes to addressing conflict in optical practice. Optometrist Richard Edwards highlights common complaints and his top tips
Mastering triage
Making sure patients get the right care at the right time is an essential aspect of offering a quality eye care service. Practice team members share their thoughts on how to embed a successful triage process
5 min read
Every staff member has a role to play in delivering excellent eye care
Related content from across OT
“The trial is all about trying to reduce the burden on the NHS”
Amy Thompson, optometrist and secretary of Cheshire LOC, and Jill Umpleby, dispensing optician and the LOC CPD officer, explain their involvement in an atrial fibrillation stroke prevention pilot that has been running in East Cheshire since November 2020
9 min read
Locum optometrist guide: the locum briefing
Your essential guide to thriving as a locum optometrist today
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Myopia guide: Your future in focus
The latest research and how to translate it into practice
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Optometry student guide: welcome to the profession
From university to qualification and beyond
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