Heidelberg Engineering has announced that it has expanded its support team with several new appointments.
The move has been made to “enhance the customer experience and maintain excellent technical support standards,” the German imaging solutions company said.
The team will be led by Phill Ennion, who has taken on the role of technical services manager. Mr Ennison, who has over 15 years’ experience with Heidelberg Engineering, said: “The new members of staff will look after our customers Heidelberg Engineering instruments as well as provide networking and IT support to ensure smooth clinic workflow.”
John Tudor and Kevin Hughes have joined the company as technical support managers for the central and northern regions of the UK respectively.
In addition, Debi Robson has been appointed customer experience coordinator. She brings over 13 years’ experience in project management and logistics, and will provide customers with a single point of contact for all helpdesk, contracts and order processing enquiries at the head office.
Mr Ennison added: “We are excited about the combined wealth of experience the new additions to the team will bring, which will ensure we continue to provide the high level of care our customers expect and deserve.”