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Online hack compromises credit card details of thousands of contact lens customers

Vision Direct has identified 16,300 customers who may have had their personal information taken between 3 and 8 November

20 Nov 2018 by Selina Powell

Thousands of Vision Direct customers have been warned that their personal information, including payment card numbers, may have been taken as a result of an online hack.

The BBC reported that the hack may have affected anyone who put their details into the Vision Direct website between 3–8 November.

Vision Direct told the BBC that 6600 customers were believed to have had their details, including financial data compromised, while a further 9700 people had personal details but not payment details taken.

In a statement on the company’s website, Vision Direct reassured customers that the breach had been resolved and the website was functioning normally.

“We are working with the authorities to investigate how this theft occurred,” the statement noted.

Customers who used PayPal for their purchase over the affected period would not have had their payment information compromised, although their personal details may have still been exposed.

Vision Direct advised all customers who entered payment and personal information to the site to contact their bank or credit card provider and follow their advice.

Orders placed over the period would still be processed and dispatched as normal, the company added.  

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