PCSE pauses roll-out of online GOS claims system to new users

Primary Care Support England will pause the roll-out to new users to allow for a review of the system to ensure continuity of service as volumes grow

Pixabay/Jason Gillman
Primary Care Support England (PCSE) is pausing the roll-out of the online General Ophthalmic Services (GOS) claims system to new users, to allow for a review of the service and to enact any required improvements.

The new system has seen a “significant uplift” in the volume of claims over the past month with new contractors moving online, PCSE shared.

With the growing numbers, and its aim of ensuring a smooth transition for all users, PCSE explained that the team had identified a number of service improvements required to “maintain strong continuity of service as more contractors come on board.”

As a result, PCSE has agreed with NHS England and NHS Improvement (NHSEI) to pause new contractors moving to the new system. Those who are yet to move to the new system will be required to wait until new rollouts resume later this year.

Contractors who have already moved to the online system will be able to continue submitting forms online without change.

With a significant number of contractors already using the system, which launched in October 2019, the organisation suggests this pause will allow for a review to ensure aspects are working as designed, and to address any needed improvements before continuing a full sector roll-out.

The work to review and improve the system is expected to be completed by December 2020.

With the roll-out paused, PCSE has also agreed with NHSEI to move the launch date for new paper GOS forms to 1 February 2021.

In the meantime, contractors are being asked to continue to use the current paper forms until 31 January 2021.

“All contractors will have received a contingency pack of new forms in the post recently,” PCSE shared in an update. “Please keep these safe but continue to use current paper forms until 31 January 2021.”

CET claims will not be affected by the pause to the roll-out of online GOS claims.

The CET claims window is open until 30 November and individuals can continue to use PCSE Online to submit CET claims.