Health & wellbeing webinar: Assertive communication

Assertiveness is a skill that can be developed, and using assertive communication can bring significant benefits to the way that you approach situations, provide feedback, and express your wants and needs at work. We’ll discuss different types of assertive behaviours and how our style can influence what we say and how we say it.

By the end of this webinar, delivered in partnership with Johnson and Johnson Vision, you will:

• Consider what stops you from being assertive
• The differences between passive, assertive and aggressive behaviour and how to communicate using the six types of assertive behaviour
• Learn tips and ways of structuring your language of your communication

In advance of this session, we recommend watching the recording of our previous webinar Courageous conversations with colleagues.

CET

This webinar is approved for one interactive CET point (O, DO).

To be eligible for the CET you must attend for the duration of the session. We recommend you join the session at least five minutes before the webinar is due to begin.

Speaker

Susie Edwards is the director of WonderIf, a professional training and coaching organisation. Susie works with healthcare professionals, business leaders and entrepreneurs to help them to be more productive, successful and happy in their roles. With over 15 years’ experience she trains individuals, teams and organisations to develop their communication, leadership and career potential. Formal qualifications include MA, MSc and Post Grad Diploma and as a trained practitioner in the Thomas Kilmann Conflict Instrument and MBTI, she brings a wealth of experience, insight and energy to each webinar, e-learning or masterclass that she delivers.