Health and wellbeing webinar: Courageous conversations with colleagues
The conversations that you have with others and the way that you communicate and speak up has an impact on both the work that you do and how you feel about your role. In your work, you manage a multitude of relationships and need to be adept at conversing with patients and colleagues confronting tough issues with confidence and sensitivity. Sometimes the conversations that you have with patients may seem easier to manage than with other eye health professionals. In this session, supported by Johnson & Johnson Vision, the focus is on how to tackle difficult conversations with colleagues with confidence.
By the end of the webinar you will learn:
- Approaches to conflict management that you can embed into your workplace
- What emotional triggers to look out for both in yourself and others
- Different ways to start a conversation, overcoming barriers and turning these into meaningful discussions
Susie Edwards is the director of WonderIf, a professional training and coaching organisation. Susie works with healthcare professionals, business leaders and entrepreneurs to help them to be more productive, successful and happy in their roles. With over 15 years’ experience she trains individuals, teams and organisations to develop their communication, leadership and career potential. Formal qualifications include MA, MSc and Post Grad Diploma and as a trained practitioner in the Thomas Kilmann Conflict Instrument and MBTI, she brings a wealth of experience, insight and energy to each webinar, e-learning or masterclass that she delivers.
This webinar is approved for 1 interactive CET point for optometrists. To be eligible for the CET you must attend for a minimum of 60 minutes.