Mastering Workplace Communication
When:
Time:
Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
Interactive CET points approved: 15
This workshop will help delegates to understand the essential elements of effective communication in the workplace. Delegates will discuss common scenarios, understand how communication styles differ, and how communication can impact on team dynamics.
9.30AM - 10.00AM
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Registration
10.00AM - 11.15AM
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3 points
Choosing the right medium to communicate
Workshop
11.15AM - 11.30AM
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Refreshment break
Session Breaks
11.30AM - 12.15PM
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3 points
Communication theory and technique
Workshop
12.15PM - 1.00PM
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3 points
Communication skills and teamwork
Workshop
1.00PM - 1.45PM
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Lunch
Session Breaks
1.45PM - 3.00PM
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3 points
Communication: practical skills
Workshop
3.00PM - 3.15PM
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Refreshment break
Session Breaks
3.15PM - 4.30PM
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3 points
Dealing with 'difficult' people
Workshop
Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
C-6213: Communication skills and teamwork
Learning objectives:
- To discuss how to use communication skills and techniques to improve teamwork scenarios (including shared care, clinical pre-screening done by other staff members, giving feedback and motivation) and to enhance personal impact in the practice for peer, colleague and patient benefit for better clinical outcomes
C-62133: Communication theory and technique
Learning objectives:
- To better understand the complexities of workplace and patient communication in order to better apply effective communication for better patient care delivery and outcomes.
- To apply best practice communication techniques to practical patient situations (especially in delivering bad news or unexpected information) by experimenting with different techniques in small groups by role play and discussion, critique and feedback.
C-62131: Choosing the right medium to communicate
Learning objectives:
- To be better able to analyse your own and other people’s approach to communication in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes
- To be better able to communicate with all types of patients at all stages in their lives in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes
C-62132: Dealing with "difficult" people
Learning objectives:
- Be able to adapt a communication style which is appropriate to the needs of the individual patient
C-62135: Communication: Practical skills
Learning objectives:
- To identify and practise key skills including listening, questioning, clarifying, summarising, understanding and assertiveness for better patient communication and understanding.
- To identify and practise key skills including non-verbal communication and role-play real-life scenarios to practise assertiveness skills such as saying "no".
| Rate (including VAT) | |
| AOP Member | £195 |
| AOP Member's practice staff | £195 |
| Non-members | £350 |
Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.