Event Terms and Conditions.

Updated 12 November 2020


Please book online at

Bookings are subject to availability and therefore we cannot guarantee you a place on any event.

Booking confirmation will be sent to you immediately for all on-line bookings and a reminder no later than one week before the event.

If you have not received an email confirmation within 24 hours of making the on-line booking, please contact the team at [email protected].

The AOP endeavours to cater for all delegates. However, should a delegate have any special needs or requirements they should inform the AOP at the time of booking. For any requirements received less than one week before an event, the AOP will endeavour to accommodate them but it may not be possible.

If you have any problems or queries with your booking, please contact the events team on 0207 549 2008 or email [email protected]. The team is available 9am – 5pm Monday to Friday (excluding public holidays). 

Payment Terms and Conditions

Unless agreed otherwise with the AOP, all bookings must be paid prior to the event taking place. We accept payment by debit or credit card.

On the rare occasion that we agree to an invoicing process, invoices must be paid within 30 days of the invoice date. Where an invoice is issued less than 30 days prior to the event, payment must be made five working days before the event date.  If invoice requests are made within the five working days before the event date, payment is to be made immediately upon booking request.

Any bookings related to outstanding invoices can be cancelled at the discretion of the AOP.

Transfer/Cancellation/Non-attendance - events only

If you cannot attend an event and it doesn’t have a waiting list, you can transfer your place to another individual by contacting the AOP Events Team. Please note an additional charge may be applicable if the new attendee is not entitled to the same rate.

If you can no longer attend an event please email [email protected] to cancel your booking.

The charge for cancelling any paid booking is:

  • 31 days or more before the event – full refund
  • 15 - 30 days or more before the event - 50% refund 
  • Less than 14 days before the event - no refund (transfer to another individual only)
  • If the booking has been transferred from an event within the cancellation period (10 working days) from the original event, no refund will be available for future cancellations.

Please note:

These terms are only applicable for live events. Please see the webinar section of the terms and conditions for information on cancelling/transferring for webinars. 

Non-attendance at free of charge events: if you are unable to attend an event and haven’t told the AOP in advance, a discretionary administration fee of £30 may be charged.

The AOP accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

In the unlikely event that AOP must cancel the event, our liability is limited to a full refund of the event fee only. We will make that decision at least two weeks prior to the event so bear that in mind when booking travel and accommodation. Please be advised that we cannot be held responsible for any travel or accommodation costs incurred should an event be rescheduled or cancelled.

AOP accepts no liability if a delegate is unable to attend an event due to adverse weather conditions or any travel disruption.

Event Content

The AOP reserves the right to alter the programme, venue or speakers without prior notification.

The views expressed by any speakers at an event are their own. We shall not be liable for the views, acts or omissions of any such speaker or any other attendee at the event. Any information given or distributed as part of the event shall not constitute advice and should not be relied upon.


The AOP reserves the right to film, record or photograph any of the speakers at an event for post event purposes. Delegates are advised that this may result in incidental inclusion of delegates within any recording or photographs.


Delegates who attend an AOP event will be asked to complete a feedback survey to help us shape future activity. Feedback will be requested either via a hard copy form at the event, or via email to those who attended following the event.

Delegates who select the appropriate box on the feedback form, both hard copy and digitally, will be entered in a quarterly prize draw. The prize is non-transferable, and no cash alternative is available.

The winner will be selected at random from those who have opted to being in the prize draw and have submitted feedback in the three months prior to the draw. Winners must be an a member of AOP, over 18 years of age and a resident in the UK. The winner will be notified within 10 working days of the draw taking place. If you are a winner, the AOP may request you to participate in any publicity or promotion organised by the AOP including promotional photographs.

In the event of any dispute regarding the Terms and Conditions, the conduct, results and any other matters relating to this prize draw, the decision of the AOP shall be final and no correspondence or discussion shall be entered into.

The AOP reserves the right to withdraw this offer or amend these Terms and Conditions at any time without notice.


Webinars are run using the Zoom webinar platform.

Where CET is approved for a webinar, to be eligible for the point delegates must:

  • Attend for a minimum of 60 minutes
  • Watch via a computer or handheld device. Please note that if you listen via the telephone only you will not be eligible for the point

CET will be processed in 10 working days from the date of the live broadcast.

Webinars are free of charge to AOP members unless specified on the event webpage. Non-members will be charged a fee. This fee is non-refundable but your booking could be transferred to another webinar.