Mastering Workplace Communication

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points approved: 15

Target groups: DO, O

This workshop will help delegates to understand the essential elements of effective communication in the workplace. Delegates will discuss common scenarios, understand how communication styles differ, and how communication can impact on team dynamics.

09:30 - 10:00

Registration

10:00 - 11:15

Choosing the right medium to communicate Workshop | 3 CET points

11:15 - 11:30

Refreshment break Session Breaks

11:30 - 12:15

Communication theory and technique Workshop | 3 CET points

12:15 - 13:00

Communication skills and teamwork Workshop | 3 CET points

13:00 - 13:45

Lunch Session Breaks

13:45 - 15:00

Communication: practical skills Workshop | 3 CET points

15:00 - 15:15

Refreshment break Session Breaks

15:15 - 16:30

Dealing with 'difficult' people Workshop | 3 CET points
Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
 

C-6213: Communication skills and teamwork

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Learning objectives:

  • To discuss how to use communication skills and techniques to improve teamwork scenarios (including shared care, clinical pre-screening done by other staff members, giving feedback and motivation) and to enhance personal impact in the practice for peer, colleague and patient benefit for better clinical outcomes

C-62133: Communication theory and technique

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Learning objectives:

  • To better understand the complexities of workplace and patient communication in order to better apply effective communication for better patient care delivery and outcomes.
  • To apply best practice communication techniques to practical patient situations (especially in delivering bad news or unexpected information) by experimenting with different techniques in small groups by role play and discussion, critique and feedback.

C-62131: Choosing the right medium to communicate

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Learning objectives:

  • To be better able to analyse your own and other people’s approach to communication in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes
  • To be better able to communicate with all types of patients at all stages in their lives in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes

C-62132: Dealing with "difficult" people

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Learning objectives:

  • Be able to adapt a communication style which is appropriate to the needs of the individual patient

C-62135: Communication: Practical skills

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Learning objectives:

  • To identify and practise key skills including listening, questioning, clarifying, summarising, understanding and assertiveness for better patient communication and understanding.
  • To identify and practise key skills including non-verbal communication and role-play real-life scenarios to practise assertiveness skills such as saying "no".

   Rate (including VAT)
 AOP Member  £195
 AOP Member's practice staff  £195
 Non-members  £350

Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.