Mastering Workplace Communication

Placeholder event image
 

When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points approved: 15

Prices from: Book or join now to attend this event Interactive CET points approved: 15

This workshop will help delegates to understand the essential elements of effective communication in the workplace. Delegates will discuss common scenarios, understand how communication styles differ, and how communication can impact on team dynamics.

Time Session name CET points
9.30am - 10.00am Registration
10.00am - 11.15am Choosing the right medium to communicate 3
11.15am - 11.30am Refreshment break
11.30am - 12.15pm Communication theory and technique 3
12.15pm - 1.00pm Communication skills and teamwork 3
1.00pm - 1.45pm Lunch
1.45pm - 3.00pm Communication: practical skills 3
3.00pm - 3.15pm Refreshment break
3.15pm - 4.30pm Dealing with 'difficult' people 3
Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
 

C-62131: Choosing the right medium to communicate

oocomm docomm

Learning objectives:

  • To be better able to analyse your own and other people’s approach to communication in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes
  • To be better able to communicate with all types of patients at all stages in their lives in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes

C-6213: Communication skills and teamwork

oostdpractice docomm

Learning objectives:

  • To discuss how to use communication skills and techniques to improve teamwork scenarios (including shared care, clinical pre-screening done by other staff members, giving feedback and motivation) and to enhance personal impact in the practice for peer, colleague and patient benefit for better clinical outcomes

C-62133: Communication theory and technique

oocomm docomm

Learning objectives:

  • To better understand the complexities of workplace and patient communication in order to better apply effective communication for better patient care delivery and outcomes.
  • To apply best practice communication techniques to practical patient situations (especially in delivering bad news or unexpected information) by experimenting with different techniques in small groups by role play and discussion, critique and feedback.

 

 


   Rate (including VAT)
 AOP Member  £195
 AOP Member - practice team member  £195
 Non-members  £350

Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.

Prices from: Book or join now to attend this event Interactive CET points approved: 15