Mastering Workplace Communication

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points approved: 15

Target groups: DO, O

Prices from: Book or join now to attend this event Interactive CET points approved: 15

This workshop will help delegates to understand the essential elements of effective communication in the workplace. Delegates will discuss common scenarios, understand how communication styles differ, and how communication can impact on team dynamics.

08:30 - 09:00

Registration

09:00 - 10:15

Choosing the right medium to communicate Workshop | 3 CET points

10:15 - 10:30

Refreshment break Session Breaks

10:30 - 11:15

Communication theory and technique Workshop | 3 CET points

11:15 - 12:00

Communication skills and teamwork Workshop | 3 CET points

12:00 - 12:45

Lunch Session Breaks

12:45 - 14:00

Communication: practical skills Workshop | 3 CET points

14:00 - 14:15

Refreshment break Session Breaks

14:15 - 15:30

Dealing with 'difficult' people Workshop | 3 CET points
Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
 

C-62131: Choosing the right medium to communicate

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Learning objectives:

  • To be better able to analyse your own and other people’s approach to communication in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes
  • To be better able to communicate with all types of patients at all stages in their lives in order to manage patient expectations in vision, eye health prognosis and eye wear outcomes

C-6213: Communication skills and teamwork

oostdpractice docomm

Learning objectives:

  • To discuss how to use communication skills and techniques to improve teamwork scenarios (including shared care, clinical pre-screening done by other staff members, giving feedback and motivation) and to enhance personal impact in the practice for peer, colleague and patient benefit for better clinical outcomes

C-62133: Communication theory and technique

oocomm docomm

Learning objectives:

  • To better understand the complexities of workplace and patient communication in order to better apply effective communication for better patient care delivery and outcomes.
  • To apply best practice communication techniques to practical patient situations (especially in delivering bad news or unexpected information) by experimenting with different techniques in small groups by role play and discussion, critique and feedback.

 

 


   Rate (including VAT)
 AOP Member  £195
 AOP Member's practice staff  £195
 Non-members  £350

Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.

Prices from: Book or join now to attend this event Interactive CET points approved: 15