Nockolds gain ADR status

The solicitors who provide services to the OCCS hope to expand its alternative dispute resolution schemes with other healthcare providers

Jennie Jones

Nockolds Solicitors, which provides alternative dispute resolution (ADR) schemes to the optical and veterinary sectors, has been named the first solicitors to gain ADR status from the Chartered Trading Standards Institute (CTSI).

Nockolds current ADR schemes include the Optical Consumer Complaints Service (OCCS), which is funded by the General Optical Council, and the Veterinary Client Mediation Service (VCMS). Free for consumers and registrants, the schemes are designed to “provide an impartial mediation service for complaints and disputes.” With ADR status now granted, Nockolds hopes to provide further ADR schemes to other organisations and sectors, particularly within healthcare, it confirmed.

Head of Nockolds Resolution, Jennie Jones, said: “We’re very proud to be the first law firm approved by CTSI as a consumer ADR body. Our schemes protect the interests of the public while maintaining trust and confidence in optical and veterinary professionals. We’re now looking forward to replicating their success across other sectors.”