Search

CET and skills guides

Study and gain CET points through OT’s online CET exams, and access archived CET, CPD articles and skills guides in our education library

Find out more

Science and vision

News and features about the latest scientific developments and advances in optometry, ophthalmology and eye medicine

Find out more

Professional support

News and features about the latest developments relating to professional support from across optics. This includes updates from optical organisations such as the AOP and the GOC

Find out more

Jobs

Explore the latest UK and global jobs in the optical sector for optometrists, dispensing opticians and more

Find out more

OS payment from Serco missed

Serco confirms late payment of GOS claims

GOS payment from Serco missed
OT understands that the standard payment date for GOS claims was missed by private contractor Serco last month. 

Speaking to OT, a Serco spokesperson said: “We became aware, earlier this week, that payments for GOS claims submitted in March would, in error, not be paid by the 15 April payment date but instead would be paid on 17 April. We immediately wrote to all those impacted to apologise and offer to pay for any bank charges incurred.”

In April 2014, Serco was forced to apologise for a delay in GOS claims submitted in March. In a statement at the time, the company assured practitioners that it had reviewed and “strengthened processes” to ensure that the problem would not happen again. Customers were reimbursed for any additional charges caused as a result.

Serco told OT this week that it is “urgently reviewing processes to ensure that this problem is not repeated.”

Advertisement