“Employee wellbeing is vital to Cubitts”
Dipa Patel, head of optometry at Cubitts, on why ability to work autonomously is key for employees at the practice group
09 July 2023
What is the one piece of advice that you would give to someone who wanted to work for Cubitts?
The one piece of advice that I would offer is to ensure you have taken a look at our core company values: Pioneering, Proud, and For all. At Cubitts, we look for friendly, enthusiastic, hard-working and honest people who uphold these principles.
When you’re shortlisting candidates, what’s the very first thing that you look for?
For optometrist roles, variety in different types of practices worked in is good, but experience in independents is preferable. An empathetic nature and a genuine passion for their work as an optometrist is paramount. We are very patient-focused and the eye exam experience is important to us. Our eye exams are 40 minutes long and one hour for optical coherence tomography (OCT) eye exams, to allow our optometrists sufficient time to provide the best clinical, yet friendly and approachable service to our patients. We want everyone to leave feeling as if they've been listened to.
How important is work experience?
All of our practices are single testing, so any optometrists applying for a position have to be comfortable working autonomously and making the majority of their clinical decisions alone. However, we do have internal peer communication groups for those times when a colleague's advice is needed. Because of this, we look for a minimum of five years of experience post pre-reg.
As we’re introducing OCTs to more of our practices, experience in this is preferred but not necessary as we can provide training if it’s required.
Variety in different types of practices worked in is good, but experience in independents is preferable
How important is the cover letter in applications that you receive?
Applications can be made directly through our website, so a cover letter isn't always required. However, attaching a cover letter does give applicants the opportunity to differentiate themselves – this allows us to have a better understanding of the person applying for the role.
What is the biggest mistake that someone can make in an interview for Cubitts?
The biggest mistake we see in interviews is applicants not being themselves. The best advice I can offer is show us who you are – that’s why we want to interview you.
What are the most important values at Cubitts?
As mentioned, our company values are Pioneering, Proud, and For All, and the Cubitts Code of Conduct reflects those values. Pioneering: we improve things, by doing things better or more simply, celebrating both innovation and failure. Taking the lead: we don’t wait to be told what to do, and stay positive in the face of challenges and change.
Proud: we take pride in doing things properly, even when we are exhausted. We are deeply committed to the highest standards, with a relentless drive for consistency in quality and detail. For All: we treat everyone with the same warmth and respect, and without ego. We listen and communicate openly and honestly, respecting all opinions.
How do you go about ensuring fairness and equality in your hiring process?
We hire solely on whether someone has the right qualities for the role. All potential candidates would first speak with our hiring manager before a meeting with myself.
A new employee is preparing for their first week. What tip would you give them to be successful?
Just enjoy it. Immerse yourself in your new team and practice, and don't be afraid to ask for help – we’ve all been the new person in something. Our team will always be happy to help you if you are ever unsure on anything.
How important is employee wellbeing at Cubitts?
Employee wellbeing is vital to Cubitts. We all have access to financial health support on Bippit and mental health support through Thrive, ensuring that we all know where to turn to when we need support in the workplace.