My career advice

“Don’t be afraid to ask for advice”

Vic Khurana, professional services director at Visioncall, shares insight into recruitment and how to succeed at the domiciliary eye care provider

Visioncall visiting patient

What is the one piece of advice that you would give to someone who wanted to work for Visioncall?

I’d suggest having a chat with a member of our recruitment team to arrange an experience day. It’ll provide you with an opportunity to observe a clinic and talk to members of our team out in the field, giving you an understanding of why they chose domiciliary and what it’s like to work for the leading eye care provider to the UK care home sector.

When you are shortlisting candidates, what is the very first thing that you look for?

Vic Khurana
We like to understand a practitioner’s reasons for considering domiciliary and, specifically, a role with Visioncall. As a business, our mission is to help people see better and live better and we’re committed to making a real difference to the lives of our patients, many of whom are amongst the most vulnerable in society. With this in mind, we’re looking for passionate optometrists whose values align with our own and who are really driven and motivated by providing high-quality eye care to those in society who most need our help.

How important is the cover letter in applications that you receive?

The cover letter is important to a certain degree. However, as a people-focused organisation, we like to have an informal conversation with every candidate. This allows us to have an honest and transparent discussion about what motivated them to consider domiciliary.

What is the biggest mistake that someone can make in an interview for Visioncall?

Not doing their research. Understanding the patients we look after and the challenges they encounter daily is key. There’s a wealth of information on our website and you can also find out more about us through our Facebook, Twitter and LinkedIn pages.

We’re committed to making a real difference to the lives of our patients, many of whom are amongst the most vulnerable in society

 How do you go about ensuring fairness and equality in your hiring process? Do you have specific programmes in place to guarantee it?

Fairness and equality are at the heart of everything we do when it comes to the hiring process. We have an in-house HR department, headed up by our HR director, that oversees the process, and we always consider all candidates who have the right mindset and who feel they can make a real difference to patients living in care.

A new employee is preparing for their first week at Visioncall. What tip would you give them to be successful?

Take your time. Don’t feel under pressure to understand everything in week one. Learning and becoming familiar with how to use our patient-centred technology will come with practice. Your focus should be on taking a patient-first approach to everyone you see. Treat every patient as if they are a member of your family and don’t be afraid to ask for advice. We are with you every step of the way.