PCSE to introduce online platform for ophthalmic payments this October

Early adopters will begin to use the platform from 12 August

Eye test equipment
Primary Care Support England (PCSE) has confirmed that it will introduce an online service to process ophthalmic payments later this year, enabling practitioners to submit general ophthalmic services (GOS) claims electronically.

A trial of the online platform with a group of early adopters will begin on 12 August. The platform will be officially rolled out in October, with PCSE sending a letter with instructions on how to register to all contractors in September.

Using the online platform, practices will be able to submit and track GOS claims, view ophthalmic payment statements and submit applications for the National Performers List.

Users will be required to log in to the secure platform, with the tool able to validate each entry so that any error will be identified and flagged before submission. The forms can then be authorised using electronic signatures. Once a form is submitted, users can see the status of the claim throughout the process.

The move to online submission has been made in order to simplify and speed up the ophthalmic payment and performer list management process.

The information on the online form is the same as what is on the current paper GOS forms PCSE confirmed.

In a bulletin on its website, PCSE highlighted that the benefits of moving to online claims include the submission of GOS claims in real time, greater accuracy of payments and more detailed online statements. Manual processing and postage will also be significantly reduced.

Clinical director at the AOP, Dr Peter Hampson, told OT: “The changes to electronic GOS submissions have been long awaited. Hopefully the transition will be a smooth one and practices will find the increased clarity over payments and lower rejection rate to be of benefit. AOP members should be assured that we will continue to closely monitor the process to ensure that any teething problems are rectified as quickly as possible.”

PCSE confirmed that it is working with practice management software (PMS) providers to ensure that the technology can be delivered via their platforms and encourages practices who use a PMS to speak to its provider about its plans.

Existing paper GOS forms will be re-designed and replaced in 2020 so they can be processed using scan-friendly technology.

Furthermore, new ophthalmic applications to join the Performers List, as well as any changes to a listing, should be made on PCSE Online from 30 September.