The Outside Clinic received an award for its excellent customer service at the Direct Commerce Association (DCA) award ceremony (June 14th).
Presenting the domiciliary company with the award at its annual dinner ceremony, the DCA's judging panel explained that the clinic provides a valuable service to vulnerable elderly people who would otherwise not have access to essential healthcare through offering people eye tests and hearing tests within their homes.
The judging panel was also impressed with the clinic’s high standards of care, professional backup and pioneering approaches to healthcare delivery.
Accepting the award on behalf of the organisation, The Outside Clinic’s head of patient contact, Helen Francis, said: “We are extremely proud of the service we provide for people who are unable to access services in the High Street. It’s fantastic to receive this public recognition of the dedication and commitment of our teams.”
The DCA awards recognise business excellence for organisations engaged in direct to customer retailing across traditional and newly emerging channels. In its 20th year, these unique awards seek to celebrate the achievements of businesses of all scales and at all stages of development.
Recently celebrating its 30th year in business, The Outside Clinic has advanced the business in several areas including investing in digital retinal cameras for all of their opticians, creating a unique bespoke tablet system for accurate record keeping and immediate information availability and introducing a customer care hearing system.
The practice previously won Company of the Year at the AOP Awards in 2013 and one of its optometrists, Steve Clark, was voted Optometrist of the Year at the AOP Awards 2018.