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On the record: a complaint has been made

The AOP legal department deals with many complaints against eye care professionals, some of which could have been prevented.

This video presents a practice-based scenario, followed by a discussion between the AOP’s legal director and deputy legal director. This discussion covers some of the issues seen in the film, as well as the steps that practitioners should take to prevent a similar occurrence. It also covers the wider standards that eye care professionals are required to adhere to.

This CET video is offered as non-interactive CET only. 

Please note that watching this CET Video here will not allow you to proceed to the MCQs related to this exam. You must return to the CET listing and click 'Take this exam' to watch the video in full and proceed to the MCQs.

The film has been funded by the Central Optical Fund and the original Optical Consumer Complaints Service.

AOP members who have any questions or concerns about the issues covered in the video should email the legal team for advice on their individual circumstances. Alternatively, telephone 0207 549 2020. 

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