Mastering workplace communication
When:
Time:
Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
Interactive CPD points: 15
Prices from: Members £195, non-members £350 Interactive CPD points approved: 15
In this workshop-style event, delegates will work in small groups to explore the important role of communication within the workplace through a series of sessions.
The full-day event aims to improve interactions with patients and colleagues using an evidence-based approach to help develop a range of skills including:
- How to use communication skills and techniques to improve teamwork scenarios
- Understanding and applying communication theories to practical situations
- Identify and practise key communication skills including listening, questioning and non-verbal communication
- Understanding the most common reasons for people’s challenging behaviours and learn techniques for dealing with these situations
- The pros and cons of communicating by phone, email, text and face-to-face scenarios.
CPD
- The event is approved for 15 interactive CPD points
- To be eligible for all of the CPD points you need to attend for the duration of the event.
9.30AM - 10.00AM
-
Registration
10.00AM - 11.00AM
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3 points
Communication skills and teamwork
CPD ref no: C- 102932
Interactive:
Practitioner type:
Domains:
11.00AM - 11.15AM
-
Refreshment break
11.15AM - 12.15PM
-
3 points
Communication theory and technique
CPD ref no: C- 102934
Interactive:
Practitioner type:
Domains:
12.15PM - 1.15PM
-
3 points
Communication: practical skills
CPD ref no: C- 102624
Interactive:
Practitioner type:
Domains:
1.15PM - 2.00PM
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Lunch
2.00PM - 3.00PM
-
3 points
Dealing with difficult people
CPD ref no: C- 102625
Interactive:
Practitioner type:
Domains:
3.00PM - 3.15PM
-
Refreshment break
3.15PM - 4.15PM
-
3 points
Choosing the right medium to communicate
CPD ref no: C- 102626
Interactive:
Practitioner type:
Domains:
Trevor Bibic
Trevor has been working in personal and professional development training for over nine years, developing and delivering a wide range of workshops, webinars and one to one coaching.
Trevor spent several years training as a career’s consultant with the University of London and was one of a select group used to deliver professional training in careers and professional skills. He subsequently became a freelancer in this field with a focus predominantly in the health sector. With the BMA, BMJ, Health Education England and the AOP, Trevor has developed and delivered training on a variety of skills and careers areas including leadership, time management, assertiveness and interviews. He also currently provides one-to-one support for a range of careers related issues with HEE for London and the South East.
He has held various management and leadership positions throughout his career. In addition, he has been involved in recruiting for over 20 years; this gives him an excellent understanding of dynamic working environments and challenges.
In addition to the health-oriented organisations, Trevor works also works with a number of high-profile higher education institutions such as LSHTM, Kings College, UCL and others across The University of London federation.