Mastering Workplace Communication

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC2R 0DG

Interactive CET points applied for: 15

Target groups: O, DO

Prices from £175–£300 Book or join now to attend this event Interactive CET points applied for: 15

This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.

Delegates will learn

  • Tips and techniques for improving your communication effectiveness
  • Common reasons for challenging behaviour and techniques for dealing with it
  • How to approach networking to maximise the benefits and minimise the pain

"Very enjoyable and well presented workshop"
Kathryn Manning, non-member

Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018.  Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.
Time Session name CET points
9.30am - 10.00am Registration
10.00am - 11.15am Choosing the right medium to communicate 3
11.15am - 11.30am Refreshment break
11.30am - 12.15pm Communication theory and technique 3
12.15pm - 1.00pm Communication skills and teamwork 3
1.00pm - 1.45pm Lunch
1.45pm - 3.00pm Communication: practical skills 3
3.00pm - 3.15pm Refreshment break
3.15pm - 4.30pm Dealing with 'difficult' people 3

Prices from £175–£300 Book or join now to attend this event Interactive CET points applied for: 15