Mastering Workplace Communication

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points applied for: 15

Target groups: O, DO

This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.

Delegates will learn

  • Tips and techniques for improving your communication effectiveness
  • Common reasons for challenging behaviour and techniques for dealing with it
  • How to approach networking to maximise the benefits and minimise the pain

"Very enjoyable and well presented workshop"
Kathryn Manning, non-member

Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018.  Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.

9:30AM - 10:00AM

Registration Registration

10:00AM - 11:15AM

Choosing the right medium to communicate Workshop | 3 CET points

11:15AM - 11:30AM

Refreshment break Session Breaks

11:30AM - 12:15PM

Communication theory and technique Workshop | 3 CET points

12:15PM - 1:00PM

Communication skills and teamwork Workshop | 3 CET points

1:00PM - 1:45PM

Lunch Session Breaks

1:45PM - 3:00PM

Communication: practical skills Workshop | 3 CET points

3:00PM - 3:15PM

Refreshment break Session Breaks

3:15PM - 4:30PM

Dealing with 'difficult' people Workshop | 3 CET points