Mastering Workplace Communication
Where: Association of Optometrists, 2 Woodbridge Street, London, EC2R 0DG
Interactive CET points applied for: 15
Target groups: O, DO
This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.
Delegates will learn
- Tips and techniques for improving your communication effectiveness
- Common reasons for challenging behaviour and techniques for dealing with it
- How to approach networking to maximise the benefits and minimise the pain
Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018. Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.
"Very enjoyable and well presented workshop"
Kathryn Manning, non-member
|Time||Session name||CET points|
|9.30am - 10.00am||Registration|
|10.00am - 11.15am||Choosing the right medium to communicate||3|
|11.15am - 11.30am||Refreshment break|
|11.30am - 12.15pm||Communication theory and technique||3|
|12.15pm - 1.00pm||Communication skills and teamwork||3|
|1.00pm - 1.45pm||Lunch|
|1.45pm - 3.00pm||Communication: practical skills||3|
|3.00pm - 3.15pm||Refreshment break|
|3.15pm - 4.30pm||Dealing with 'difficult' people||3|