Mastering Workplace Communication

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points applied for: 15

Target groups: O, DO

This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.

Delegates will learn

  • Tips and techniques for improving your communication effectiveness
  • Common reasons for challenging behaviour and techniques for dealing with it
  • How to approach networking to maximise the benefits and minimise the pain

"Very enjoyable and well presented workshop"
Kathryn Manning, non-member

Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018.  Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.

09:30 - 10:00

Registration Registration

10:00 - 11:15

Choosing the right medium to communicate Workshop | 3 CET points

11:15 - 11:30

Refreshment break Session Breaks

11:30 - 12:15

Communication theory and technique Workshop | 3 CET points

12:15 - 13:00

Communication skills and teamwork Workshop | 3 CET points

13:00 - 13:45

Lunch Session Breaks

13:45 - 15:00

Communication: practical skills Workshop | 3 CET points

15:00 - 15:15

Refreshment break Session Breaks

15:15 - 16:30

Dealing with 'difficult' people Workshop | 3 CET points