Ethical dilemmas for the practice team
Optometrist and AOP clinical advisor, Kevin Wallace, discusses scenario-based assessments of ethical dilemmas
The DNA of effective complaint resolution
Professional adviser to the Optical Consumer Complaints Service, Richard Edwards, discusses the ‘what’ and ‘how’ of handling complaints from patients
Passing the baton
Discussing teamwork and the handover in practice with optometrist and OT clinical multimedia editor, Ceri Smith-Jaynes
Making accurate claims
Identifying the essential points of making accurate claims for the practice team