What I have learned

“Having an opticians in-store makes our customers’ lives easier”

Rob Coleman, business lead at M&S Opticians, and store manager, Sarah Wilson-Suffield, explain how the brand’s store rollout is prioritising customer convenience

Making the move to domiciliary

Peer learning goes virtual: dinner, a comfy seat and “professional craic”

“Everybody was pulling in the same direction”

“My job is kept interesting by continuing to build my skills”

“Using language children can understand is essential”

“Having this qualification will allow us to deliver even better patient care”

“We needed to be more disruptive to reach our target audience”

“The satisfaction from working with glaucoma patients is immense”

“We talk about preventative measures, which is key to protecting the eyes of the future”

“When I received the email to tell me that I could help with the vaccinations, it just felt right”

“Cultural awareness is a very important skill to have, especially in a profession such as optometry”

“Being able to get ideas from other contact lens educators is invaluable”

Founding member of the British and Irish Universities and Colleges Contact Lens Educators, Richard Pearson, and Claire McDonnell, communications officer for BUCCLE and lecturer at TU Dublin, discuss idea-sharing, changes in contact lens education and adjusting to COVID-19

“Local services are more important than ever”

“STEM is everywhere – all around us in our everyday lives”

“I wanted to do more to help”

“It is up to us to make things a bit more accessible”

“It completely changed the dynamics of the course”

“We’re prepared for new ways of working”

“We are beginning to appreciate the scope of potential applications of AI”