Optical organisations

Public perceptions research from the GOC reveals common sources of patient discomfort about visiting an optometrist

Optical regulator seeks feedback on draft guidance to help practitioners balance patient confidentiality and the public interest

Nockolds Solicitors’ Jennie Jones speaks to OT  about how the Optical Consumer Complaints Service has developed over the last five years

OCCS resolution manager Dawn Slocombe tells OT  how she guides patients and professionals through conflict

OC releases guidance after the consumer regulator challenged whether customers know that the frames they try on are the ones they will ultimately purchase

An engineer with a lesion behind his ear, a retinal detachment and a baby with congenital aphakia were among cases detailed at 100% Optical

Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT 

First combined NEG and iDay events celebrate a record turnout for both conferences

Advice to consumers from Which? to shop around between opticians is “unhelpful to patients buying prescription eyewear”