“Our practice is a friendly place for our patients”

What three words sum up your feeling of winning?

Elation, pride, gratitude (for the support we received from our patients).

What does winning an AOP award mean to you?

Winning a coveted AOP award is fantastic – especially considering the quality of the other nominees on the shortlist. Winning the award has certainly raised our profile in the community and we have noticed an increase in new patients since the announcement was made.

Two independent practitioners working together seemed like a match made in heaven

What are the practice’s three best attributes?

Our practice is a friendly place for our patients. Our front of house staff are knowledgeable, and we are dedicated to offering patients flexible appointment times and quality eye care products.

Why did you decide to integrate audiology into your practice and what key benefits has it brought?

We were thinking of extending the range of services we provide when practice director, owner and founder of Malmo Hearing, Mal Johnston, approached us. Two independent practitioners working together seemed like a match made in heaven and so it has proved. 

What is the secret to a successful audiology practice?

What works for us is the ability to have 'a one-stop practice' for patient's eyes and ears. We perform a lot of low vision work and good hearing is even more important to these patients. It is beneficial for all concerned to have these services linked and available on the same visit.

For more information on the AOP Awards 2020, visit the AOP website. Nominations are now open.