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Specsavers signs global deal over electronic patient records system

Multiple to use US provider eClinicalWorks to link vision and hearing information with retail in all stores

Specsavers signs global deal over electronic patient records system

Specsavers Opticians has signed a deal to work internationally with a leading provider of electronic patient records in the US.

Specsavers will use eClinicalWorks’ system as a global platform, linking its customers’ vision and hearing information with the retail side of the business.

The single database is expected to streamline operations by connecting the electronic patient records with lens and frames data, inventory and point-of-sale information.

Specsavers will use the eClinicalWorks cloud-based platform to hold customers’ optical records, while also linking into Specsavers’ customer relationship management, finance and store ordering systems.

The new platform provides a private cloud, with multi-language capabilities and will be used globally in all Specsavers stores.

The technology is currently being implemented in New Zealand, before rolling out in European markets, including the UK, as well as Australia.

Chief information officer at Specsavers, Phil Pavitt, explained: “At Specsavers, we have over 1700 stores in 10 countries. Our previous system varied between stores and had multiple versions, so we wanted a single, modern platform to streamline our operations worldwide and support our further growth.”

Mr Pavitt added: “We’ve found the eClinicalWorks platform easy to implement. In our first store, we had planned to run eClinicalWorks alongside our old system for four weeks as a back-up, but after only three days, we switched to eClinicalWorks entirely. eClinicalWorks is an excellent match for Specsavers, both in terms of technology and the entrepreneurial ethos of the company.”