Heidelberg Engineering expands its customer service team

Heidelberg will resolve customer queries within minutes following growth of its customer service team

31 Oct 2017 by Florence Adu-Yeboah

Heidelberg Engineering has expanded its customer service team to accommodate the increasing number of users of its optical coherence tomography scanning technology with Spectralis.

The team will provide support within minutes of a call to its Hemel Hempstead centre and, according to the company, customer queries will be resolved quicker than ever.

Emily Malbon (pictured) has been promoted to marketing manager following five years with the company, during which she has become familiar with many Heidelberg Engineering customers.

The company said: “Emily is well placed to lead the expanded team, which brings marketing and customer experience together to deliver a strong brand.”

Joining Ms Malbon, is Elizabeth Taylor, who has been promoted to marketing communications coordinator and will be responsible for customer communications, educational events and exhibitions.

Also recently appointed are Debi Robson and Emma Wyles, who oversee the help desk, servicing and installations. Additional appointments include, Roma Givane, who takes care of the customer relationship management system and Mark Foyle, stock and logistics coordinator, who ensures timely delivery of new Spectralis orders and develops innovative work station solutions.

Commenting on the unity within the expanded team, customer experience coordinator, Debi Robson said: “We are working very well together as a team and I really enjoy the business. I am passionate about delivering solutions and making our customers happy.”

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