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Haine & Smith wins Sunday Times Award

Wiltshire practice receives excellent customer service accolade over spectacles refund to bereaved daughter

Haine & Smith, Highworth, practice staff

Haine & Smith has won a Money Gold Medallist award from The Sunday Times after a patient nominated its Highworth practice in Wiltshire for excellent customer service.

The money section of The Sunday Times invites its readers to share positive customer service stories and to nominate companies that provide them with a truly memorable experience.

The Haine & Smith practice in Highworth won the accolade after the nomination by a patient whose mother unexpectedly died shortly after she had purchased a pair of spectacles for £471. When the practice staff found out, they immediately refunded the cost of the spectacles to the patient’s daughter.

Haine & Smith commercial director, Giles Smith, said: “This is a shining example of how going the extra mile for our patients really does make all the difference.”

The company, which has 19 practices, is highlighting that it prides itself on building personal relationships with its patients and “always strives to put people before profit.”

Pictured outside the practice from left to right are Highworth team members: Louise Smart, Victoria Stannard and Donna Griffiths.