Business management

Farzeen Khan on her journey from discovering optometry accidentally in Nepal to running her own practice on the Isle of Wight

Luke Wren, head of business development at the Hakim Group, outlines the steps taken to purchase the retail arm of the historic Norville Opticians

Russell Thomas, director and senior consultant at the Diversity Trust, on how practices can fight unconscious bias and foster a culture of learning that works for everyone

Katie Memory, managing partner of Memory Opticians in Wiltshire, on prepping patients ahead of appointments and ensuring the safety of her staff across two stores

Additional measures to support job retention and employment opportunities have been welcomed by practices, though gaps in support persist for some

From Perspex screens and hand sanitiser, to video explainers and smiley badges, these are some of the ways practice owners are adapting

Dan Varcoe, owner of Varcoe Eyecare in St Austell, on how he’s prioritising patient care as his practice fully reopens

Optometrist and OT  clinical editor for multimedia, Ceri Smith-Jaynes, and East London practice owner, Simon Rose, discuss what independent practices need to do to secure their businesses over the next few months

Kathleen McQuade, of Aberfeldy Opticians in Perthshire, on how she’s planning to juggle running her practice with first-time motherhood

Ian Cameron, of Edinburgh’s Cameron Optometry, on why practices need to embrace remote consultations or risk being left behind