Business management

Alison Harwood, co-owner of Optika Opticians in Weston-super-Mare, on creating a COVID-safe environment that works for staff as well as patients

OT  speaks to law firm Brown Rudnick about the Financial Conduct Authority’s test case and what it means for policy holders

Optometrist Faye McDearmid on finding a balance between traditional and digital modes of communication during a pandemic

Every issue, OT  poses a scenario from a practitioner. Here, we look at providing domiciliary care to patients who have continued to shield

Mohamed Ayyaz Kasmani of Feltham Eyecare on relaying post-lockdown safety messages through animated video

Katie Memory, managing partner of Memory Opticians in Wiltshire, on prepping patients ahead of appointments and ensuring the safety of her staff across two stores

Dan Varcoe, owner of Varcoe Eyecare in St Austell, on how he’s prioritising patient care as his practice fully reopens

Optometrist and OT  clinical editor for multimedia, Ceri Smith-Jaynes, and East London practice owner, Simon Rose, discuss what independent practices need to do to secure their businesses over the next few months

Ian Cameron, of Edinburgh’s Cameron Optometry, on why practices need to embrace remote consultations or risk being left behind

Zoe Richmond, interim clinical director of the Local Optical Committee Support Unit (LOCSU), tells OT  about setting up the COVID-19 Urgent Eyecare Service.