Business management

Optometrist, Sophie Patel, speaks to OT  about how she achieved her goal of becoming a practice owner and reflects on working during the pandemic

Retail director of Specsavers in Elgin, Scotland, Peter Taylor, shares insight into the flexible working contracts that the practice has introduced since extending its opening hours in May this year

Ophthalmic partner of four Specsavers stores in the South West of England, Dr Josie Forte, shares insight into introducing an app-based clinic management tool in practice

Nine in 10 primary care workers find their work-life stressful. Employers and managers need to step up and help staff stay well, Emma Mamo of Mind explains

OT  speaks to practitioners about the purpose of the Opticians Act, its flaws and freedoms

OT  speaks to a range of practices about who performs OCT and why

Product owner for virtual technology at Specsavers, James Whitford, and retail director at Specsavers Bodmin, Joanna McLean, discuss how the multiple’s virtual styling app, Frame Styler, has changed the patient journey

Practices on the High Street share insight into the initiatives they have developed to help ensure customer satisfaction and promote loyalty

Specsavers director, Melanie Brackstone, shares why her Cheltenham-based practices got involved in a project to help people back into work

OT  poses a monthly scenario from a practitioner. This month, we look at social media responses