Business management

OT  spoke to optometrists about the positive impact the online GOS system has had for the practice and patients

OT  poses a monthly scenario from a practitioner. This month, we look at complaints

Founder of Kirk & Kirk, Jason Kirk, shares advice on communicating effectively with your customers

Optometrists-come-practice-owners Conor Heaney and Anthony Clarke talk to OT  about building their businesses

Optometrist Sachin Nath opened The Optical Co in Cobham earlier this year. He speaks to OT  about the importance of creating a brand

Optometrist Dan Varcoe speaks to OT  about his journey into independent practice ownership

OT  poses a monthly scenario from a practitioner. This month, we look at joining a new team with optometrist and mind coach, David Rahman

OT  poses a monthly scenario from a practitioner. This month, we look at reasons for why an insurer may not pay a claim

Senior guidance adviser at the Advisory, Conciliation and Arbitration Service, Tom Neil (pictured), talks to OT  about what forms bullying can take and why it needs to be addressed

Retail director of Specsavers in Elgin, Scotland, Peter Taylor, shares insight into the flexible working contracts that the practice has introduced since extending its opening hours in May this year