Business management
Business insight from professionals who have already made their business a success
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Online conference aims to equip independents with business and marketing skills needed during the pandemic
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Raj Gill, co-owner of Specsavers Keighley, on how he rolled out dementia awareness training for staff across his two practices
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Every issue, OT poses a scenario from a practitioner. This edition, what you need to know about booking interpreters for appointments
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How can practices go about ensuring the clinical aspect of their service if their business is increasingly taking place online? OT spoke to experts from across the optical landscape to find out
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One of your employees has tested positive for COVID-19. What should you do? The AOP offers some advice
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Alison Harwood, co-owner of Optika Opticians in Weston-super-Mare, on creating a COVID-safe environment that works for staff as well as patients
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Farzeen Khan on her journey from discovering optometry accidentally in Nepal to running her own practice on the Isle of Wight
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Russell Thomas, director and senior consultant at the Diversity Trust, on how practices can fight unconscious bias and foster a culture of learning that works for everyone
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Liz Jackson, optometrist and co-owner of three Midlands-based optical practices, tells OT how adaptations made during the lockdown will leave her business better placed for the future
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OT poses a monthly scenario from a practitioner. This month, we look at complaints