In practice

Career development

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Happy workers

Inside…Downes Opticians

Optometrist and practice owner, Clare Downes, on how a cover letter is key and what your hobbies say about you

by Emily McCormick

Olympia Haralambous

A well-rounded hospital pre-reg

Pre-reg optometrist, Olympia Haralambous, on the benefits of a hospital pre-reg as she prepares for Visit 2

by Olympia Haralambous

Joining your LOC

OT poses a monthly scenario from a practitioner. This month, we look at the benefits of joining your Local Optical Committee

by Emily McCormick

Business management

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Finlay London eyewear

“We look to help our patients express their individuality”

Team members of Finlay London, Soho branch and founders, David Lochhead and Dane Butler, discuss providing an own brand frame offering to patients

by Andrew McClean

Panos Nicolaou

Creating an effective window display

Owners of Cult Vision, Panos (pictured) and Marianne Nicolaou, share their learnings from creating relevant and effective window displays

by Emily McCormick

The art of communication

Optometrists, Gordon Ilett and Sarah Morgan, share their tips for creating a seamless patient experience through enhanced communication

by Selina Powell

Rewarding loyalty

Practices on the High Street share insight into the initiatives they have developed to help ensure customer satisfaction and promote loyalty

by Emily McCormick

Practitioner stories

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Ben Taylor

“That was the moment I realised ‘I’ve got a worm in my eye’”

British artist and sculptor, Ben Taylor, was only the thirtieth patient to present at a specialist London hospital with a rare parasitic infection. He shares his experience with OT

by Selina Powell

“I knew something wasn’t right”

Specsavers optometrist, Pratish Bhundia, and grandmother of eight-year-old Kian Priest, Cherryle Levett, discuss a referral that led to brain surgery

by Andrew McClean

Mark Hickton

“I like to show people something that they know is impossible”

Bradford College lecturer, dispensing optician and amateur magician, Mark Hickton, tells OT about bringing a sense of amazement back into people’s lives

by Selina Powell

“I remember thinking, ‘What a beautiful place to die’”

Photographer Giles Duley lost three limbs after stepping on a landmine in Afghanistan. He shared his story of finding hope in the bleakest places at NOC

by Selina Powell