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CET and skills guides

Study and gain CET points through OT’s online CET exams, and access archived CET, CPD articles and skills guides in our education library

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Science and vision

News and features about the latest scientific developments and advances in optometry, ophthalmology and eye medicine

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Professional support

News and features about the latest developments relating to professional support from across optics. This includes updates from optical organisations such as the AOP and the GOC

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Jobs

Explore the latest UK and global jobs in the optical sector for optometrists, dispensing opticians and more

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The DNA of effective complaint resolution

Professional adviser to the Optical Consumer Complaints Service, Richard Edwards, discusses the ‘what’ and ‘how’ of handling complaints from patients

DNA

Managing disappointed or plain angry customers is an inevitable part of an industry that delivers over 22 million eye examinations and dispenses over 15 million pairs of spectacles each year.

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