Optometrist Cirta Tooth discusses how hearing is of upmost importance in practice when it comes to listening to patients

OT  reports from a CooperVision roundtable with patients that aimed to find out what wearers really want from their contact lenses

Professional adviser to the Optical Consumer Complaints Service, Richard Edwards, discusses the ‘what’ and ‘how’ of handling complaints from patients

Discussing teamwork and the handover in practice with optometrist and OT  clinical multimedia editor, Ceri Smith-Jaynes

OT  poses a monthly scenario from a practitioner. This month, we look at joining a new team with optometrist and mind coach, David Rahman

The AOP’s head of employment, Debbie Nathan, advises on raising and responding to grievances in the workplace

Mark Waine was perplexed at the lack of feedback when he moved from Australia to practise as an optometrist in the UK. He speaks to OT 

OT  speaks to Rakhee Shah about research exploring the use of actors to help optometry students improve their communication skills

The Active Practice Charter aims to reduce sedentary behaviour and help more staff and patients to become physically active

Northern Ireland Electronic Care Record (NIECR) can now be accessed by community optometrists.