Richard Edwards BSc, MCOptom

Optical Consumer Complaints Service Annual Report - a goldmine of insight

This CPD exam provides an overview of the types of complaints received by the Optical Consumer Complaints Service (OCCS) to highlight trends and help practitioners identify common issues that can be avoided in clinical practice.

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Optical Consumer Complaints Service annual report - a goldmine of insight

This CPD article provides an overview of the types of complaints received by the Optical Consumer Complaints Service (OCCS) to highlight trends and help practitioners identify common issues that can be avoided in clinical practice.

Education library

Getty/ThinkNeo

How do you talk to your patients about AMD?

This CET exam outlines two scenarios highlighting how to communicate effectively to patients with AMD, thereby avoiding the potential for complaints.

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Getty/ThinkNeo

How do you talk to your patients about AMD?

This CET article outlines two scenarios highlighting how to communicate effectively to patients with AMD, thereby avoiding the potential for complaints

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Practice team resources: Practice essentials

The DNA of effective complaint resolution

Professional adviser to the Optical Consumer Complaints Service, Richard Edwards, discusses the ‘what’ and ‘how’ of handling complaints from patients

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The role of the practitioner in driving contact lens compliance

This CET exam explores the evidence in relation to the attitudes of patients and contact lens compliance

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Getty/ThinkNeo

The role of the practitioner in driving contact lens compliance

This CET article explores the evidence in relation to the attitudes of patients and contact lens compliance, and the steps practitioners can take to emphasise good lens care to wearers

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Candour and effective complaint handling

This CET exam outlines the requirement for registrants to comply with the GOC Standards of Practice with particular focus on the duty of candour. Using case scenarios, the key principles of candour will be explained and a structure to manage difficult conversations will be outlined

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Getty/ThinkNeo

Candour and effective complaint handling

This article outlines the requirement for registrants to comply with the GOC Standards of Practice with particular focus on the duty of candour. Using case scenarios, a structure to manage difficult conversations will be outlined

Education library