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Logging in FAQs

Advice on logging in to the AOP website

If you're having problems with logging in to the website, we have compiled a list of the more commonly encountered issues together with some advice on how these can be resolved. 

If you are unable to log in, please refer to the questions and answers below in the first instance. If, having read the advice, your problem persists, please contact us on aopweb@aop.org.uk. We will reply to you within 48 hours (week days), if not sooner.

Frequently asked questions about logging in:

  1. Which email address should I use to log in - my work email address or my home email address?
  2. What do I do if I have forgotten my password?
  3. What do I do if I receive a message saying that my email address or password is not recognised?
  4. What do I do if I am told to re-register on the site?
  5. What do I do if I am unable to successfully re-register on the website?
  6. How do I re-register on the website if I have changed my surname?

  1. Which email address should I use to log in - my work email address or my home email address?
    Please log in with the email address to which you receive member communications from the AOP.

  2. What do I do if I have forgotten my password?
    Please click on the forgotten password link and enter your email address. You should receive a reset password email. Please check your junk and/or spam email boxes if you do not receive an email  immediately.

  3. What do I do if I receive a message saying that my email address or password is not recognised?
    Please contact us for assistance on aopweb@aop.org.uk. Please include your membership number or GOC number when contacting us to help us identify you.

  4. What do I do if I am told to re-register on the site?
    Click on the re-register link on the login page and complete the online form. You will need to enter the following information: 
     
    • Surname
    • Membership number
    • Email address (please enter the email address associated with your AOP membership)
    • Password (of your choice)
    • Forum user name (of your choice)

    Then click on the ‘register’ button.

    Once you are re-registered you should be able to log in successfully with your email address and chosen password. You may need to refresh your browser before doing so.

  5. What do I do if I am unable to successfully re-register on the website?
    Please check that you have used the correct email address and entered all other information correctly. If you are still unable to re-register, please contact us on aopweb@aop.org.uk. Please quote your AOP or GOC number to help us identify you.

  6. How do I re-register if I've changed my surname?
    If you have changed your surname, for immediate access to MyAOP, you should re-register with the surname that you were using when your originally joined the AOP. You should then contact the membership team on membership@aop.org.uk who will help you update your account with your new surname.