Developing and using confident behaviour

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Where: Venue TBC - Manchester

Interactive CET points approved: 15

Using common workplace scenarios as a basis for discussion, this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.

Please note that if you have already attended this course in 2019 you will not be eligible for the CET points.

9:30AM - 10:00AM

Registration, tea and coffee Registration

10:00AM - 11:15AM

Understanding your reactions Workshop | 3 CET points

11:15AM - 11:30AM

Tea and coffee Session Breaks

11:30AM - 12:15PM

Reducing the chance of things going wrong and action planning Workshop | 3 CET points

12:15PM - 1:00PM

Asserting your basic rights Workshop | 3 CET points

1:00PM - 1:45PM

Lunch Session Breaks

1:45PM - 3:00PM

Preparing to be assertive Workshop | 3 CET points

3:00PM - 3:30PM

Tea and coffee Session Breaks

3:15PM - 4:30PM

Basic assertiveness techniques and practice Workshop | 3 CET points

C-62136: Understanding your reactions

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Learning outcomes: 

  • To be aware of how emotions can affect actions when dealing with patients

C-62137: Reducing the chance of things going wrong and action planning

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Learning outcomes:

  • To understand how to avoid conflict by using appropriate communication techniques

C-62138: Asserting your basic rights

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Learning objectives:

  • To understand the appropriate use of assertive behaviour when communicating with patients

C-62139: Preparing to be assertive

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Learning objectives:

  • To be able to communicate with a range of different patients

C-62140: Basic assertiveness techniques and practice

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Learning objectives:

  • To understand the use of assertive communication techniques to balance the needs of practitioners and patients

Trevor BibicTrevor Bibic

Trevor has been working in personal and professional development training for over five years, delivering a wide range of workshops, webinars and one-to-one coaching. He has held various management and leadership positions throughout his career. In addition, he has been involved in recruiting for over 20 years. This gives him an excellent understanding of dynamic working environments and challenges.

Trevor spent several years training as a careers consultant with the University of London and was one of a select group used to deliver professional training in careers and skills, subsequently becoming a freelancer in this field.

Trevor has worked with clients such as Health Education England, the British Medical Association, Association of Optometrists and a number of high profile HE institutions such as Kings College, UCL and LSHTM. Trevor regularly designs and delivers programmes bespoke to clients and is highly sought after for repeat delivery.

  Rate (including VAT) 
 AOP Members  £195
 AOP Member - practice team member  £195
 Non-members  £350

Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.