Developing and using confident behaviour
When:
Time:
Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
Interactive CET points approved: 15
Using common workplace scenarios as a basis for discussion, this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.
Please note that three interactive points have been approved for TOs on this course.
9.30AM - 10.00AM
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Registration, tea and coffee
Registration
10.00AM - 11.15AM
-
3 points
Understanding your reactions
Workshop
11.15AM - 11.30AM
-
Tea and coffee
Session Breaks
11.30AM - 12.15PM
-
3 points
Reducing the chance of things going wrong and action planning
Workshop
12.15PM - 1.00PM
-
3 points
Asserting your basic rights
Workshop
1.00PM - 1.45PM
-
Lunch
Session Breaks
1.45PM - 3.00PM
-
3 points
Preparing to be assertive
Workshop
3.00PM - 3.30PM
-
Tea and coffee
Session Breaks
3.15PM - 4.30PM
-
3 points
Basic assertiveness techniques and practice
Workshop
C-62140: Basic assertiveness techniques and practice
Learning objectives:
- To understand the use of assertive communication techniques to balance the needs of practitioners and patients
C-62139: Preparing to be assertive
Learning objectives:
- To be able to communicate with a range of different patients
C-62138: Asserting your basic rights
Learning objectives:
- To understand the appropriate use of assertive behaviour when communicating with patients
C-62137: Reducing the chance of things going wrong and action planning
Learning objectives:
- To understand how to avoid conflict by using appropriate communication techniques
C-62136: Understanding your reactions
Learning objectives:
- To be aware of how emotions can affect actions when dealing with patients
| Rate (including VAT) | |
| AOP Members | £195 |
| AOP Member's practice staff | £195 |
| Non-members | £350 |
Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.