Developing and using confident behaviour

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Where: Association of Optometrists, 2 Woodbridge Street, London, EC2R 0DG

Interactive CET points applied: 15

Target groups: O, DO

Using common workplace scenarios as a basis for discussion,this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.

Delegates will learn

  • How to appropriately use assertive behaviour when communicating with a patient
  • How to avoid conflict and be aware of emotions
  • How to reduce the chance of things going wrong

Please note, if you attended a professional development course in this current CET cycle, you will not be awarded CET points for the same 2018 professional development course.

9:30AM - 4:30PM

Event sessions

9:30AM - 10:00AM

Registration, tea and coffee Registration

10:00AM - 11:15AM

Understanding your reactions Workshop | 3 CPD points

11:15AM - 11:30AM

Tea and coffee Session Breaks

11:30AM - 12:15PM

Reducing the chance of things going wrong and action planning Workshop | 3 CPD points

12:15PM - 1:00PM

Asserting your basic rights Workshop | 3 CPD points

1:00PM - 1:45PM

Lunch Session Breaks

1:45PM - 3:00PM

Preparing to be assertive Workshop | 3 CPD points

3:00PM - 3:30PM

Tea and coffee Session Breaks

3:15PM - 4:30PM

Basic assertiveness techniques and practice Workshop | 3 CPD points