Developing and using confident behaviour
When:
Time:
Where: Association of Optometrists, 2 Woodbridge Street, London, EC2R 0DG
Interactive CET points applied: 15
Using common workplace scenarios as a basis for discussion,this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.
Delegates will learn
- How to appropriately use assertive behaviour when communicating with a patient
- How to avoid conflict and be aware of emotions
- How to reduce the chance of things going wrong
Please note, if you attended a professional development course in this current CET cycle, you will not be awarded CET points for the same 2018 professional development course.
9.30AM - 10.00AM
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Registration, tea and coffee
Registration
10.00AM - 11.15AM
-
3 points
Understanding your reactions
Workshop
11.15AM - 11.30AM
-
Tea and coffee
Session Breaks
11.30AM - 12.15PM
-
3 points
Reducing the chance of things going wrong and action planning
Workshop
12.15PM - 1.00PM
-
3 points
Asserting your basic rights
Workshop
1.00PM - 1.45PM
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Lunch
Session Breaks
1.45PM - 3.00PM
-
3 points
Preparing to be assertive
Workshop
3.00PM - 3.30PM
-
Tea and coffee
Session Breaks
3.15PM - 4.30PM
-
3 points
Basic assertiveness techniques and practice
Workshop