Developing and using confident behaviour
Where: Association of Optometrists, 2 Woodbridge Street, London, EC2R 0DG
Interactive CET points applied: 15
Target groups: O, DO, IP
Using common workplace scenarios as a basis for discussion,this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.
Delegates will learn
- How to appropriately use assertive behaviour when communicating with a patient
- How to avoid conflict and be aware of emotions
- How to reduce the chance of things going wrong
Please note, if you attended a professional development course in this current CET cycle, you will not be awarded CET points for the same 2018 professional development course.