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Mastering workplace communication, October 2018

When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points applied for: 15

This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.

Delegates will learn

  • Tips and techniques for improving your communication effectiveness
  • Common reasons for challenging behaviour and techniques for dealing with it
  • How to approach networking to maximise the benefits and minimise the pain

"Very enjoyable and well presented workshop"
Kathryn Manning, non-member

Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018.  Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.

09:30 - 16:30

  • Event Sessions

09:30 - 00:00

  • Registration, tea and coffee

    Registration

10:00 - 11:15

  • 3 points

    Choosing the right medium to communicate

    Workshop

11:15 - 11:30

  • Tea and coffee

    Session Breaks

11:30 - 12:15

  • 3 points

    Communication Theory and Technique

    Workshop

12:15 - 13:00

  • 3 points

    Communication skills and teamwork

    Workshop

13:00 - 14:00

  • Lunch

    Session Breaks

13:45 - 15:00

  • 3 points

    Communications: Practical Skills

    Workshop

15:00 - 00:00

  • Tea and coffee

    Session Breaks

15:15 - 16:30

  • 3 points

    Dealing with "difficult" people

    Workshop