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Developing and using confident behaviour 2018

When:

Time:

Where: 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points applied for: 15

Using common workplace scenarios as a basis for discussion, this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.

Delegates will learn

  • How to appropriately use assertive behaviour when communicating with a patient
  • How to avoid conflict and be aware of emotions
  • How to reduce the chance
Please note, if you attended a professional development course in this current CET cycle, you will not be awarded CET points for the same 2018 professional development course.

09:30 - 16:30

  • Event sessions

09:30 - 10:00

  • Registration, tea and coffee

    Registration

10:00 - 11:15

  • 3 points

    Understanding your reactions

    Workshop

11:15 - 11:30

  • Tea and coffee

    Session Breaks

11:30 - 12:15

  • 3 points

    Reducing the chance of things going wrong and action planning

    Workshop

12:15 - 13:00

  • 3 points

    Asseerting your basic rights

    Workshop

13:00 - 13:45

  • Lunch

    Session Breaks

13:45 - 15:00

  • 3 points

    Preparing to be assertive

    Workshop

15:00 - 15:15

  • Tea and coffee

    Session Breaks

15:15 - 16:30

  • 3 points

    Basic assertiveness techniques and practice

    Workshop