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Mastering workplace communication 2018

When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points applied for: 15

This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.

Delegates will learn

  • Tips and techniques for improving your communication effectiveness
  • Common reasons for challenging behaviour and techniques for dealing with it
  • How to approach networking to maximise the benefits and minimise the pain

"Very enjoyable and well presented workshop"
Kathryn Manning, non-member

Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018.  Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.

9.30AM - 4.30PM

  • Event sessions

9.30AM - 10.00AM

  • Registration, tea and coffee

    Registration

10.00AM - 11.15AM

  • 3 points

    Choosing the right medium to communicate

    Workshop

11.15AM - 11.30AM

  • Tea and coffee

    Session Breaks

11.30AM - 12.15PM

  • 3 points

    Communication Theory and Technique

    Workshop

12.15PM - 1.00PM

  • 3 points

    Communication skills and teamwork

    Workshop

1.00PM - 1.45PM

  • Lunch

    Session Breaks

1.45PM - 3.00PM

  • 3 points

    Communication: Practical skills

    Workshop

3.00PM - 3.15PM

  • Tea and coffee

    Session Breaks

3.15PM - 4.30PM

  • 3 points

    Dealing with “difficult” people

    Workshop

Location

Association of Optometrists, 2 Woodbridge Street, London EC1R 0DG